We came in from an overnight bus and because we knew we will be coming in early, we had called in advance to make sure we can do an early-check in. The man on the phone confirmed that we can check in at 9am without extra charge. Believing so, we arrived, and the man in the counter simply said we must pay one more night or check in at 3pm. He had great English but whenever we talk to him about the call we’ve made, he shrugged, and said “no english.” We weren’t going to stay at the lobby until 3pm so we ended up paying the amount - in euros too. We felt like we were robbed.
The room we were given was not satisfactory. You get what you pay for, I suppose. The toilet was leaking, leaving the bathroom floor wet throughout our entire stay. When we informed the counter of this, the man said he would look into it, and never did. The shower was poor temperature and very low water pressure. Lukewarm showers during this winter was quite painful to bear. The radiator in the room was functioning alright, and the beds were clean and comfortable. The breakfast isn’t up to standards, but it fills up the belly. To summarize, we got what we paid for. I would not expect anyone to hope for more than that.