Only positive part of our stay was that The rental was clean. Roku TV did not work. When we went to the kitchen, we noticed there was water coming from the refrigerator running across the floor For which it leaked the whole time during our stay,. Went to use the bathroom and the toilet was broke. We had to reach into the tank and flush the toilet Every time we used it for the whole stay. The driveway was not completely scooped out so cars couldn’t be parked correctly in the parking area. In the evening we noticed there was no heat coming Of the floor vents in the bedrooms and they were open. a message was sent to the host the first day about all the issues but no reply. The next day another message was sent to the host, and yet we had no reply.
There was a cold spell so we did have the water dripping in the kitchen, but the pipes still froze in the bathroom. So we had to haul pitchers of water from the kitchen to the bathroom so we could flush the toilet and haul hot water to the tub to take a bath . The host was informed about the pipes , but still no reply.
Evolve reviewed our complaint we got 20% back from what we paid but We asked for half back due to everything that went wrong at the rental, and because of no response from the host.
If the host had responded and took care of most of these issues, this review would’ve been a lot better.