At first glance it was beautiful. I only ever came across three staff members during my stay; one was the valet, two was the check in lady, and three was a maid whom was on her own personal phone call on the elevator talking about what time she was going to get off work. (She didn't even look at me.) I soon found out why they had complementary ear plugs at the check in desk. If not for the construction on the street, it was for the loud HVAK system that went off every 20 minutes or so. I nearly jumped off the bed when I first heard it. The WIFI never worked, I wasn't going to argue about it at 9:00 at night. In the morning, I went to shower, and there was no soap in the shower, not a drop. I won't be staying there again for $300 a night.