This was the worst VRBO rental experience ever! There was no communication from the management company prior to arriving, except for billing notices. I sent messages through the VRBO app to the property manager asking for access code to the property and check-in directions and they were never responded to. I ended up googling the property manager’s office and was able to gain access after we had waited two and a half hours for a response. There was nothing at the desk but a plastic flyer that had instructions on how to get access to the keys.
The 411 Unit was not as described. First of all the listing clearly states the master has a queen sized bed, but it does not. All three beds are lower quality full sized mattresses. The unit had holes in the screen, the patio furniture was tired and corroded. The grill was nasty. We ended up having to go and get supplies to clean the unit (some vacation). They only issue two rolls of toilet paper and one roll of paper towels according to the folks at the desk, it’s like coming to a house. Except my house has what I need. We went and purchased some additional supplies as directed. Also the kitchen did not have all the utensils necessary to cook. Mainly there was no spatula. Also the pans were worn out and dated. Not really a relaxing “home-like” experience. We finally gave up after three days and left the unit. It was that bad.
Overall my impression is that the property management staff here is burned-out and they really do not try and provide any level of customer service, or take any pride in the facility units and their quality nor do they care about the guest’s experience. They mainly put out a “it’s the owner’s problem not mine” attitude on customer service. Often there was no one at the desk after 3pm and they took an hour for lunch too.
Save your money and try another experience because this unit 411 and staff managing the property for The Inn @ Dauphin Island was not as advertised and less than helpful.