Crass Castle

Clean, comfortable and great value.

The staff was so friendly and helpful. Truly a luxury hotel experience.

I had to extend my stay an extra day due to the industrial strikes on airports but the hotel where able to keep me in the same room so minimal moving around. Room was comfortable though a little small and breakfast was very good. Staff were also very nice and helpful to. I will say however one issue I had was if I needed any amenities, despite using the app no one brought them or alerted me if I need to collect them or not. Additionally when I called to get something I needed I was promised they’d check the bar and get back to me and they never did. This is something the hotel could work on as I shouldn’t have to having to go to front desk every time if you have something to prevent this. Another point although may be minor is breakfast to the room is select a specific time a bit later so 9:30 and at the time it was say 7:00 that I ordered, every time they’d come early and on occasion I missed them because was getting ready. I also on that same day had someone just open my room with keys. Sticking to the time and also not just entering someone’s room without warning, calling the room would be better. I did overall have a comfortable stay but these were things that could be improved.