If you are looking for a great location that is close to Whitecap Beach and has a pool, then this is your place. However, if you desire a clean, well-stocked rental, I suggest staying elsewhere.
We arrived very late (almost midnight) and walked in to a dirty unit. The beds had linens from the previous customer, the dishes in the dishwasher were clean but not put away, the bathrooms were disgusting. It was clear that the unit had not been cleaned...at all,,, in the middle of a global pandemic. I called the number that I was given for "Turnkey Rentals" and got a national call center. They said I would need to wait for the "local" team to call me back. Again, it is midnight. I received a call back from the local team about 15 minutes later to be told, "There was a glitch in the system, and the housekeeping was cancelled" and "my options were to find another hotel so they could get it cleaned the next day". Again, it is midnight when I am having this conversation. I was understandably upset. I brought cleaning products with us just in case, because we are in a pandemic. I told the lady that I would clean the unit and do the laundry so that we had clean towels and linens but needed compensation. My family ended up cleaning and disinfecting the unit and doing laundry -- on our first day of vacation. Even if the unit had been cleaned, it is clear that there has not been a deep clean in sometime. Someone came the next day to clean and my housekeeping charge was refunded.
The next morning, the fire alarms upstairs kept going off. They sent someone to look at them and the code on the door was changed. We got locked out of the unit and again could not directly contact anyone. You have to text a number and wait for a reply. The code was changed, and we were able to get into the unit one time. Then the code quit working. We ultimately just left the door unlocked because it was such a hassle and I was over contacting the customer service team.
The unit has all the appliances and dishes you will need, but bring a pair of scissors and any other kitchen things you might use (baggies, foil, trash bags, etc) because those things are not stocked. There are pool/beach things you can use during your stay. The pool was warm, clean and definitely a highlight.
During checkout, you are expected to start the dishwasher with the dishes you used, start a load of laundry (towels) and take out the trash.