Upon arriving to the property, several rooms were not cleaned, piles of dirt on the kitchen floor, pet stains on the carpets, bugs on the window sills, toilets uncleaned, tubs full of water and large pile of dirty linens in the hall. There was a large crack in the countertop that was sharp and dangerous for children. We contacted Vacasa immediately upon arrival, and did not receive any response from the local company until the next day. They offered to come clean, but stated that we needed to vacate the property to do so - very difficult to do when there were families with a total of 6kids under the age of 5. We asked for them to waive the cleaning fee and are still waiting for them to respond. To top it all off, we got an arbitrary charge after we left. When we called to inquire about the charge, they had entered it under the wrong renter. A month later we are still waiting for that to be refunded. I will never be renting from a Vacasa managed company again. Miserable experience.