As some may know, there was a recent worldwide IT outage. I woke up on the morning of July 19th excited to get away from the worries of daily life with my wife to news that my flight to Florida had been canceled. We drove to the airport anyway to see if we could possibly get another flight and it was not possible because the outage had affected multiple airlines. According to VRBO policy, no refunds are possible on the day of check in, which I fully understand. Makes sense, if you decide to cancel the day of check in, they do not have enough time to find another person to fill the spot and they lose money. However, I made every effort to make it to Florida. I was prevented from going on vacation due to a technical outage that was entirely out of my control.
Here is my primary complaint. Not necessarily that I was rejected for a full or partial refund (although it stings to know a good portion of my income has gone up in smoke), but that the co-host/property manager Cindy and whoever the owner of the property is, basically threw me to the wind after receiving my money. There was no closure or sympathy for the situation. I was ignored once I was informed that the owner would not consider the situation and decided to hide behind “VRBO cancellation policy,” as if I had irresponsibly canceled on the day of check in. 0/10 absolutely would not recommend. The property is beautiful (according to pictures) but the property management lacks a fundamental concern for their guests.