I booked this property to celebrate my son's 10th month birthday and also invited my parents. The backyard of this property is in total ruins. The large yard and the creek are totally inaccessible because of the 2.5 feet tall weeds that are growing everywhere (and upto 5 feet in some areas). The furniture in yard is totally inaccessible again due to tall weeds. if you would sit, weeds would reach your chest. The ladders leading to trampoline and tree house are also engulfed with tall weeds. The hammock is covered in weeds and its not even visible. There is no path to the furniture overlooking the creek because there are tall weeds growing everywhere. When my husband tried to look around and reach the viewing deck of creek he was hurt by a thorn on his leg from these tall weeds. This is season of ticks and with the unmaintained state of the property I would say its a health risk.
The cooking grate of the gas grill is totally rusted. We brought lots of marinated food with us which got wasted and we had to make immediate alternate arrangements for food.
When booking this stay, I was confused between 2 properties and I chose this property because of its creek access and large backyard. There is nothing to do in Cloverdale with an infant. Our only plan was to sit by the creek and on the deck overlooking the creek and spend 3 days celebrating my son.
When I called the property manager, I was told that they are only responsible for interior maintenance and not outside. Is a renter supposed to come and clean the weeds for my stay? They should mention this in the listing and not advertise a clean and super well maintained backyard. They should show the real pictures and not promise wrong information on the title and description.
I am really disappointed with the state in which the property was given to me. I paid so much more for this property to enjoys it. Moreover with an infant and the risk of ticks that usually are prevalent in this season in the area I felt it was dangerous for us to be anywhere near that yard. If I would have known this condition of backyard, I would have never booked this property.
I had booked for 3 days and I asked the property manager to send a gardner the next day and get it cleaned up. No one was sent in all 3 days. After reporting the issues immediately after check in, I sent about 15 photos and video to Vrbo and Vacasa and for 10 days the property manager did not communicate with me at all.
