Went as a family trip and my family had a great time.
Walter
於 2020 年 2 月住了 1 晚
2/10 很差
Holly
家人同遊
2020 年 2 月 26 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
one of the worst stays
This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the staff were unfriendly and not helpful; the hotel is run down; there were many drunk people in the pool; there was only a “gas station” quality breakfast and no other food available; our bathtub was clogged. Honestly, it was awful,
Holly
於 2020 年 2 月住了 1 晚
4/10 欠佳
真實旅客
家人同遊
2020 年 2 月 23 日
不滿:住宿狀況
Closing is a good thing
I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working.
真實旅客
於 2020 年 2 月住了 2 晚
2/10 很差
Antoinette
2020 年 2 月 18 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Horrible
Don’t go it’s full of false advert intent and I had to pack up and leave when a bed bug went across my pillow and coffee came out of the tub horrible
Antoinette
於 2020 年 2 月住了 1 晚
4/10 欠佳
Chris
2020 年 2 月 18 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
1.5 stars
There was trash all over the hotel and the water in the shower was yellow and there was no water in the toilet there is no way this was a 3 star hotel
Chris
於 2020 年 2 月住了 1 晚
8/10 不錯
真實旅客
2020 年 2 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The beast is a swimming pool, the room where ok too
真實旅客
於 2020 年 2 月住了 1 晚
2/10 很差
真實旅客
2020 年 2 月 16 日
不滿:整潔度和職員與服務
真實旅客
於 2020 年 2 月住了 1 晚
2/10 很差
Alissa
家人同遊
2020 年 1 月 25 日
讚好:整潔度
不滿:職員與服務和住宿狀況
This place sucks
Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again.
The resort is really nice especially all the different pools and hot tubs.
Alissa
於 2020 年 1 月住了 1 晚
10/10 優異
Robert
商務旅客
2020 年 1 月 24 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel.
Robert
於 2020 年 1 月住了 1 晚
6/10 一般
ANNA MARIE
2020 年 1 月 18 日
讚好:客房舒適度
不滿:整潔度
The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while
ANNA MARIE
於 2020 年 1 月住了 1 晚
8/10 不錯
katherine
2020 年 1 月 13 日
讚好:整潔度、住宿狀況和客房舒適度
Love the water pool
Over all it was good ,relaxing,love the pool , the only issue was the bar tender by the tower had a nasty attitude.
katherine
於 2020 年 1 月住了 2 晚
8/10 不錯
真實旅客
伴侶同遊, 商務旅客
2020 年 1 月 12 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pool areas, variety of restaurants and eating options ( though some were not open all the time) staff was excellent and welcoming (in spite of the expected closures ). And all under one roof.
真實旅客
於 2020 年 1 月住了 2 晚
2/10 很差
真實旅客
伴侶同遊
2020 年 1 月 4 日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Customer service here is terrible front desk woman name starts wit a S was so rude
真實旅客
於 2019 年 12 月住了 1 晚
8/10 不錯
Dave
家人同遊
2019 年 12 月 29 日
讚好:職員與服務和客房舒適度
Dave
於 2019 年 12 月住了 1 晚
2/10 很差
David
2019 年 12 月 28 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
David
於 2019 年 12 月住了 1 晚
2/10 很差
David
2019 年 12 月 28 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Do not stay here
This place has gone down hill. You could not get service for anything there. They had no staff and there restaurant was closed. I wish I would have stayed somewhere else I was very disappointed with my stay here. I have stayed here before and it was totally different that’s the reason I chose to stay here again. I will never come back to this place it was a terrible place!!
David
於 2019 年 12 月住了 1 晚
8/10 不錯
真實旅客
親子同遊
2019 年 12 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Although this property could use some updates it was clean, staff was friendly & the amenities were perfect for our one day stay. The kids loved the pools.
真實旅客
於 2019 年 12 月住了 1 晚
4/10 欠佳
Terry
2019 年 12 月 23 日
不滿:整潔度和住宿狀況
Disappointing
We arrived to a cold unwelcoming front desk clerk. I asked about the Burbon Street feature that was advertised and was told it was closed for the season. The website didn't say it was closed, we wanted to see that. The furniture in the indoor seating area by the sauna was very dirty. Only a small grill area open in the morning for a egg sandwich. The furniture in the room was outdated and scratched, and I turned on the shower and BROWN water came from the spout.We won't be back. The manager heard my comments from the back room and never came out to talk to me.
Terry
於 2019 年 12 月住了 1 晚
4/10 欠佳
Rebecca
2019 年 12 月 18 日
Rebecca
於 2019 年 12 月住了 3 晚
6/10 一般
真實旅客
2019 年 12 月 13 日
不滿:住宿狀況和客房舒適度
真實旅客
於 2019 年 12 月住了 1 晚
8/10 不錯
Jana (Illinois)
多人同遊
2019 年 12 月 9 日
讚好:整潔度、職員與服務和設施服務
The property was wonderful with several restaurants and activities. Sure, it is a little run down, but our room was clean and staff were extremely nice. I would recommend.
Jana
於 2019 年 12 月住了 2 晚
10/10 優異
emma
家人同遊
2019 年 12 月 1 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
emma
於 2019 年 11 月住了 1 晚
8/10 不錯
Daniel (Naperville)
家人同遊
2019 年 12 月 1 日
讚好:整潔度和職員與服務
Pheasant Run is unique because of it's old school appeal. It's indoor/Outdoor heated swimming pool is one of a kind. Nothing like swimming outdoors when it's snowing.
They are environmentally conscious with their water consumption systems which take a little getting used to.
I understand the resort may be closing down at the beginning of the year. Too expensive to operate. People should get over there with the family before that happens. You'll never see a place like this again.
Daniel
於 2019 年 11 月住了 1 晚
2/10 很差
Tina (Chicago )
親子同遊
2019 年 11 月 30 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
I should have read the reviews before booking here. When it came time to check in, I waited 40 mins alone becsuse there was one lady at the front desk. She complained she was ready to ho home to her own kids when I stated it was my daughters birthday. The room was at the VERY end of the "resort." I should have been in the tower but they put my gamily and frienfs in building "G." It was explained we would have a golf view with a patio. I had a dirty pond view with a wooden rotting bacony that every room shared. The television was probably 20yrs old and did not work. Dakota from maintenance apologized and said the resort is not making changes or repairs because they have filed for bankruptcy. The a/c and heating unit was broken, as well as the screen door on our sliding glass door. There was garbage under the bed and in the tv console. There were supposed to be tons of amenities. Bourbon St restaurants were closed, there was no staff ANYWHERE and only half the games worked in the arcade. I booked one room and had family who booked 2 extra rooms. I have NEVER been so disappointed with a hotel or so called resort in my life!! I also took pictures and video to show.