Chester Pet-friendly Hotel

"Lovely hotel, room was great"

"Not a lot to stay, arrived late, went to bed...fabulous room very comfy bed...got up, had breakfast and left. "

"Our stay was comfortable check in was ok could have been a bit more friendly but all other times we interacted with front desk was very friendly and helpful our room was spotless and very comfortable the restaurant's evening menu was was a bit limited but breakfast was excellent with a great choice to fill you up staff at breakfast were fantastic check out was quick and simple will return in the future "

"Nice and close to the center of town, but still very quiet. Good comfy bed, only down side room was very warm and couldn't adjust the air-conditioning!"

"Great location for Park & Ride into Chester and super helpful staff. Although clean and tidy, the rooms are close to needing a refresh. Apart from that it was just what we needed at an excellent room rate"

"Really nice location. Not too busy. Rooms were nice and warm. Linen could be better as there were iron marks and other black marks present. Staff was incredibly polite and nothing was too much. Breakfast was really nice and fresh. Only dienside was that you had to wait a while for the hot food to be topped up."

"First was the reception lady who assisted my check in, it was terrible because i feel that i am not welcome to the place. No greetings and is not approachable. but when I finished she politely greeted other guest next to me. (White guest). Same happened when i had my breakfast a different lady who's in the front desk of restaurant. It seems that they are only pleasant with white people . The customer service is terrible when it comes to me "

"From first contact with reception staff to dining room staff to bar staff everyone showed professional at all times. Staff member who stood out was Eliza on reception whose smile was the best. Please pass on my gratitude to your staff especially Eliza. Our train journey home was appalling as 3 trains were severely delayed resulting in us missing connections and arriving home 2 hours late. We need another holiday with you. Thank you again"