4/10 Poor
Verified traveller
19 Sept 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 4 stars
Entrance to the hotel is on top of some 20 steps. There is a step free entrance at the side, but you would need to ask receptionist to open that from inside. Considering many visitors would have heavy bags, it would be better if they made the disable entrance more welcoming, instead it is a dirty entrance from outside, to a basement via some dark storage and corridor before arriving at the lift. Not a welcoming entrance for disable guests or someone with big suitcase.
The room was very basic. The safe was tiny you can't fit an iPad or small laptop and you need to ask reception for the key. The mini bar had 4 drinks in total incl 3 soft. There were no glasses in the room. No kettle. TV does not have English channel. There were extra pillows in the wardrobe but without pillow cases. Toiletries were sachets. 2 of 3 lightbulbs were gone. The telephone didn't work.
There isn't a dinning restaurant, nor a bar to chill.
You have to carry the the hotel front door key as well as room key if you return after 11pm as there isn't a 24 hr reception.
All in all this hotel does not offer 4* standards.
Staff did try to fix most things if you catch them in person (telephone didn't work).
Breakfast at the roof top offers great view and breakfast option was good.
Verified traveller
Stayed 2 nights in Sep 2020