El Paso Casa Ortiz Hotels

"I travel a lot for work so when I come into town, I stay for about a week to two weeks at your location, depending on what my job requires, but my second day staying there this time, the lady at the front desk wad very rude and very unprofessional. The second I walked in to renew my stay for the second day. She said “aren’t you on the DNR list?” and I said “no why would I be?” when she looked me up I wasn’t even in the system at all because my last stay there was over a month ago. I’ve never given you guys any problems anytime I stay there. I keep the room very clean and I don’t leave a mess when I leave. And I don’t give you any problems and like I said every time I come there I spend my hard earned money there and I stay for a whole week to two weeks. So when she looked me up in the system to renew my stay for the second night my name didn’t even come up in the system And instead of apologizing she just said “oh I probably confused you with someone else@ that was very unprofessional and it made me feel uncomfortable. so after I renewed my stay that day I left the following day and moved to a different location uo the street. My whole thing is if I was on the DNR list Why would I be allowed to stay the previous night? Don’t you think the person that checked me in would have said that? she should have checked the system before making an assumption like that before even looking my name and reservation up. I am a loyal customer and I did not appreciate being treated like that."

"Nicole (front desk) is amazing she is very helpful and friendly. Made our stay easy. We had a small issue with the shower and she was on it, she got us taken care of right away. Every time we went outside or came in if she was at the desk she is smiling and nice with all customers that came in. I rea;;y appreciate everything she did for us. "

"Like place"

"Very friendly, checking in was very nice and friendly. We asked for restaurant recommendations and was recommended a very nice place thanks, food was great, breakfast in morning was also amazing "

"quite even thought it was close to the freeway "

"Good "

"Very good for the price, good for one night stay on the way. The room was clean but there was some smell a little bit unpleasent. I choose the hotel for the price, free parking, free breakfast and a gym. But when I was checking in they told me the gym was out of order. Other than that, everything was ok"

"Satisfactory"

"Great value Clean and safe"