First off: wonderful house, perfect location, responsive host once at property, everything we hoped it would be.
Key positives:
1) Wonderful floor plan for a group our size with different schedules, needs (13 including a 12-month-old, 3 teens and 10 adults) Outdoor spaces awesome
2) Great location close to Sugar Hollow Marina. To rent boats a few just kayaked over. (or 15 to 20 min by road)
3) Walk to dock much shorter and less steep than other houses. Dock great for our 3 kayaks, 1 canoe plus rental pontoon and jet ski
4)Kitchen and eating area well equipped All worked great
However, a few areas for improvement
1) Prior to our stay, communication with the host through the VRBO website was a little slow. In fact, a few days before the trip I had to contact VRBO to get a response and were given phone number to contact host directly That worked great and Chris was pleasant and extremely helpful.
2) Hot tub was not working but was able to contact Chris and he was able to give me simple directions to get it going.
3) One of 2 sinks in Master bathroom had no water. We easily managed with just the one sink but not communicated if that was going to be fixed during our week or not: it wasn't
4) Check-out instructions on handout in house were a little different than in email from host. Not a big deal but a little confusing
Summary: We have been to Norris before, and this was hands down best house we have ever stayed in. Enjoy!