I have been to this hotel multiple times and usually love it. I still recommend it, but this visit had some issues. First off, I did not get a room key until 5pm. The hotel was completely booked and just swamped. This happens. But for the price and a four star hotel, I expect more. The VIP benefit is two drinks at check in — this is offered to everyone and is not really a VIP benefit. Second, the rooms are called ocean view but are really partial ocean view. You have to really be careful what room you choose if you want a full ocean view (it did feel like Expedia customers are the last to get the good rooms). We had a room on the bottom floor of a side building - so partial view for the upper floors and really blocked view on the bottom floor (which I believe is the same cost as the upper floors). If you want to see the ocean, you have to stand by the window. And people walk by the windows and can see in, so you basically have to keep the shades down. Not great for the ocean view.
Because the hotel was packed, things like towels for the beach were not replenished. In addition, the dishes provided in the room were dirty. Also, I needed an iron - it took two calls to the front desk to get it (as not provided in the room), and the iron had melted crayon on it which got on my garment. Again, for a four star hotel, I expect more.
In the past, I have loved this hotel. Just overcrowded this time. The beach access is great and mostly wonderful room. But pricey and not four star.