Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
Property with private beach and full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Aerial view
Aerial view
Water park
View from property

Reviews

7.6 out of 10

Good

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • Spa
  • Bar
    Bar
  • Gym
    Gym
The price is HK$2,435
HK$2,435 total
includes taxes & fees
19 Dec - 20 Dec

Room options

Available filters for rooms
Showing 16 of 16 rooms

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
Separate bedroom
Blackout curtains
  • 1227 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 581 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
Separate bedroom
Blackout curtains
  • 1227 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

STAR Class Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 689 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
2 bedrooms
Blackout curtains
  • 1808 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

STAR Class Producers Two Bedrooms Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
2 bedrooms
Blackout curtains
  • 3606 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 689 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
Separate bedroom
Blackout curtains
  • 1227 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

STAR Class Producers Two Bedroom Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
2 bedrooms
Blackout curtains
  • 3606 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
2 bedrooms
Blackout curtains
  • 1808 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Producers Three Bedroom Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
3 bedrooms
Blackout curtains
  • 4187 sq ft
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About the area

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 4.5 km
  • Mujeres Beach - 15 min drive - 6.2 km
  • Isla Mujeres Ferry Terminal - 86 min drive - 15.2 km
  • Dolphin Discovery - 93 min drive - 20.5 km
  • North Beach - 93 min drive - 15.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Isla Blanca - ‬5 min drive
  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Flavors - ‬16 min walk
  • ‪Mar - ‬15 min walk
  • ‪Braza Grill - ‬1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Upscale all-inclusive property near Playa Mujeres Golf Club
At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, you can look forward to a free breakfast buffet, a swim-up bar and a poolside bar. With amenities such as a private beach and beach massages, this property is the perfect place to soak up the sun. Indulge in a sports massage, a manicure/pedicure and a facial at the on-site spa. The on-site international cuisine restaurant, So Cal Gourmet Emporium, offers breakfast, lunch and dinner. Yoga classes and Pilates classes are offered at the health club; Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort also has a corner/local shop, a terrace and designer shops on-site. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • 4 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Coffee/tea in reception, a 24-hour front desk and tour/ticket information
  • A lift, wedding services and beach umbrellas
  • Concierge services, smoke-free property and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All 648 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Rainfall showers, designer toiletries and hairdryers
  • Flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • So Cal Gourmet Emporium
  • East Sushi & Teppanyaki
  • Sunset Strip Steakhouse
  • La Cocina Mexican Cuisine
  • Gusto Italian Trattoria

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Children's pool
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Corner/local shop
  • Playground
  • Snack bar/deli

Conveniences

  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM to 8:00 PM.

How much does it cost to stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort on 19 Dec 2024 start from HK$2,434.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort doesn't offer parking.

What time is check-in at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Yes, the property is all-inclusive.

Where is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort located?

This Costa Mujeres property is on the beach, 2.8 mi (4.5 km) from Playa Mujeres Golf Club, and within 6 mi (10 km) of Mujeres Beach and Punta Sam Beach. Ultramar Ferry Puerto Juárez and El Niño Beach are also within 9 miles (15 km).

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 363 out of 895 reviews" "
Rating 8 - Good. 206 out of 895 reviews" "
Rating 6 - Okay. 151 out of 895 reviews" "
Rating 4 - Poor. 80 out of 895 reviews" "
Rating 2 - Terrible. 95 out of 895 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Prasanna

Disliked: Cleanliness, staff & service
Most of the staffs are rude! Not helpful at all! It’s all about money around the resort! Prime is another scammers. Overall I will never go back to planet Hollywood!
Stayed 7 nights in Nov 2024

6/10 Okay

Prasanna

Disliked: Property conditions & facilities
Anything you wanna do, you got to pay for everything. Everything is expensive here! I will never recommend anyone to come to planet Hollywood! It’s looks good in photos but there’s nothing to do here! Its gets boring after days of your stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Damaris

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Ms Nelly in the family pool area was wonderful. She made sure we had all we needed while hanging out at the cabana. Also Ms. Cynthia in the kids club was awesome. Took great care of our daughter while we hung out at the adult pool for an hour.
Stayed 3 nights in Nov 2024

4/10 Poor

Eric

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
While staff was very friendly, Poor property conditions, only dinning options were buffet because unless you paid extra to request your room in advance you were not able to reserve specialty restaurants. Layout did not make sense. No flow. Cost vs what you received for the stay not worth it. My advice look elsewhere.
Stayed 2 nights in Oct 2024

8/10 Good

Estaban

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really clean. The staff was really nice and informative about area. The only thing that wasn't wonderful was the food.
Stayed 3 nights in Oct 2024

10/10 Excellent

chandroutie

Liked: Cleanliness, property conditions & facilities
Very good stay!
Stayed 6 nights in Oct 2024

6/10 Okay

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the customer service and how the options for food were available, but didn’t like how fast they filled up. Didn’t get to try some of the food choices because of availability. Was suppose to have dinner on the beach as part of a reward but never got to because of weather and it was too late to find reservations for another option.
Stayed 4 nights in Oct 2024

2/10 Terrible

Herna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I WOULD NEVER RETURN HERE , rooms are nasty , my bathroom had mold & mildew all over it . My tub was rusted. Food was tasteless , I got sick the last night from eating at the steak house. I literally had to eat room service my whole stay there. When I went to guest services to complain , they tried to make me sign an NDA & give me $75 to shutup . It wasn’t enough for what I endure there & I refused . DO YOU RESEARCH BEFORE GOING HERE !!!!!!!!!! no camera on property as well .
Stayed 4 nights in Oct 2024

2/10 Terrible

Desmen

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Food was terrible, housekeeping was going thru bags when they cleaned the room kinda no a safe place for value things to be sitting in the room this place is more for family or people with kids I had a terrible experience plus had to wait 6 hrs to get my room
Stayed 4 nights in Oct 2024

8/10 Good

Carla

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great job
Stayed 4 nights in Oct 2024

6/10 Okay

Marvin Lynn Thompson

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, although damaged from the hurricane the property was still nice. Food was below average. Overall had a good time but will not come back.
Stayed 6 nights in Sep 2024

8/10 Good

Claudia

Stayed 3 nights in Aug 2024

4/10 Poor

Ryan

Stayed 6 nights in Aug 2024

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Haimraj

Stayed 4 nights in Aug 2024

4/10 Poor

Imeisha

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
This is probably the first resort I’ve traveled to (out of many countries precisely, including Royalton Splash - Riveria Maya) where I felt racially profiled. We had reservations for dinner where we had to wait while others walked in. The second occurrence, we waited 15 minutes to be serviced while others around us was serviced whether that be drinks or food. The third occurrence was an event where we literally were not offered any drinks while others around us was being served; in the this situation, I flagged a gentleman for drinks and he never returned with the drinks. We traveled with our 4 year old child for a birthday in what we were very considerate of all staff we engaged with and tipped well for their services so it was unfortunate, disappointing experience. Minimal accommodations in general. We paid for an ocean view room, then we were switched on the 2nd day due to water issues and a room without a view. The new room had brown water coming out of all the bathrooms - again, I’ve stayed at many resorts where I’ve never experienced this (including other Cancún resorts). I have videos to reflect this as well, the customer service agent informed us to just run the water for 5 minutes as if this was acceptable. We had to repeat this for all faucets each day. Check in is severely delayed and the guest waiting area is not air conditioned. It does not matter if you’re traveling from out of the country, the resort is not prepared or staffed to accommodate.
Stayed 4 nights in Sep 2024

10/10 Excellent

siony

Liked: Cleanliness
Stayed 4 nights in Jul 2024

2/10 Terrible

Sara

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible experience. We came here with 45 guests for a wedding and it was bad from the start. Check in process took forever and they gave a lot of us the incorrect room or rooms without running water and we had to go back and switch rooms after a very long day of traveling. We are all now going home feeling sick and with different types of bites and rashes all over our body’s. There were bed bugs and my dad is covered with bites. My ankle is huge and swollen from a “mosquito” bite and I’m barely able to walk. I’ve been to Cancun many times and the mosquitos and bugs at this resort were an unbelievably horrible experience. The workers were very rude and unpleasant from front desk to bartenders to restaurant staff. We never had anything in our room replaced we never had our bathroom cleaned. The food makes you sick and unable to enjoy the day. Our wristbands kept not working and we wouldn’t be able to get into our rooms. I had to go back to the lobby 4 times this week to “fix” the wristband. It was my sisters wedding and they were so rude and unprofessional. It was raining and they wouldn’t give her a golf cart so her dress was ruined. And to finish off a perfect week we saw tons of guests leaving the hotel and relocating apparently due to Legionnaires disease spreading through the resort but the hotel denied it even though we spoke with many UK residents who were being switched to a different hotel. Several of us are going to the hospital for our rashes and bites.
Stayed 6 nights in Sep 2024

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 4 nights in Aug 2024

10/10 Excellent

Brianna

Stayed 6 nights in Jun 2024

10/10 Excellent

Darvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was excellent, the property is beautiful and lots of activities the food was great as well. No complaints
Stayed 6 nights in Aug 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Great customer service and facility layout! Almost too spread out, so lots of walking. But overall great place! Definitely made us feel like VIP's!
Stayed 1 night in Aug 2024

10/10 Excellent

Shari Alani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The maintenance of the property was extremely clean and well maintained.The service was excellent from the cleaning crew, dining staff and guest services I enjoyed all of the restaurants and the buffet was the best buffet food I've had in comparison to other stays on cruises and resorts.
Stayed 5 nights in Aug 2024

8/10 Good

Bradley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Asian restaurant has the worst service on the resort. It’s loud and the food takes a long time. When our tables received our mains they were cold. Everything else was very good. I recommend the resort overall
Stayed 5 nights in Aug 2024