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Hotel Paradise Suites
3.5 star property

Hotel with free parking, a quick walk to North Beach

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hotel Paradise Suites

Hot stone massages, deep-tissue massages, Swedish massages
Exterior
Beach nearby, white sand, beach towels
1 bedroom, laptop workspace, blackout curtains, iron/ironing board
1 bedroom, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
    Spa
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • Parking included
    Parking included
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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for 07 Kinish Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

07 Kinish Jr (2 Queens)

Highlights

Balcony or patio
Garden
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Ceiling fan
  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for 02 Akbal Jr (2 Queen)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

02 Akbal Jr (2 Queen)

Highlights

Balcony or patio
Garden
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Ceiling fan
  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for 08 Itze Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

08 Itze Jr (2 Queens)

Highlights

Balcony or patio
Garden
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Ceiling fan
  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for 03 Zama Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

03 Zama Jr (1 King)

Highlights

Balcony or patio
Garden
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Ceiling fan
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 01 Imox Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

01 Imox Jr (1 King)

Highlights

Balcony or patio
Garden
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Ceiling fan
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 05 Alotl Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

05 Alotl Jr (2 Queens)

Highlights

Balcony or patio
Garden
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Ceiling fan
  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for 06 Litza Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

06 Litza Jr (2 Queens)

Highlights

Balcony or patio
Garden
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Ceiling fan
  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for 12 Balam Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

12 Balam Jr (1 King)

Highlights

Balcony or patio
Garden
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Ceiling fan
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 09 Teotl Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

09 Teotl Jr (1 King)

Highlights

Balcony or patio
Garden
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Ceiling fan
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 10 Nicte Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

10 Nicte Jr (1 King)

Highlights

Balcony or patio
Garden
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Ceiling fan
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 11 Mixtli Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

11 Mixtli Jr (2 Queens)

Highlights

Balcony or patio
Garden
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Ceiling fan
  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for 04 Ixchel Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

04 Ixchel Jr (2 Queens)

Highlights

Balcony or patio
Garden
Air conditioning
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Ceiling fan
  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

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About the area

Map
Carlos Lazo 14, Isla Mujeres, QROO, 77400

What's nearby

  • Miguel Hidalgo - 3 min walk
  • North Beach - 3 min walk
  • Cocal Beach - 6 min walk
  • Isla Mujeres Ferry Terminal - 8 min walk
  • Dolphin Discovery - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 117 min drive

Restaurants

  • ‪Stingray - ‬2 min walk
  • ‪North Garden - ‬2 min walk
  • ‪Rock Bar - ‬4 min walk
  • ‪Los Burritos - ‬2 min walk
  • ‪Snappers - ‬1 min walk

About this property

Hotel Paradise Suites

Hotel near North Beach
Located close to Shark Beach, Hotel Paradise Suites provides a terrace, an art gallery on-site and designer shops on-site. Treat yourself to a hot stone massage or other spa services. In addition to a firepit and a garden, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
Other perks at this hotel include:
  • Swimming pool
  • Free self-parking
  • Express check-out, express check-in and a computer station
  • Multilingual staff, a TV in reception and massage treatment rooms
  • Guest reviews say great things about the helpful staff and location
Room features
All guest rooms at Hotel Paradise Suites include comforts, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and dining tables.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Private gardens, wardrobes/cupboards and kitchenettes

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking includes off-street options

Things to do

  • 24-hour fitness centre
  • Art gallery
  • Designer shops
  • Spa services
  • Swimming pool

Family friendly

  • Dining table
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Separate living room

Conveniences

  • Front-desk safe
  • Library

Guest services

  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Virtual front desk

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 4 treatment rooms
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • In-room accessibility
  • Tile flooring in room
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Communal living room
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Blender
  • Cookware/dishes/utensils
  • Dining table
  • Freezer
  • Kitchenette
  • Microwave
  • Mini fridge
  • Stovetop
  • Toaster

Outdoor space

  • Balcony or patio
  • Garden

More

  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Whatsapp mobile app before check-in

Renovations and closures

The property will be renovating from 2 April 2024 to 1 December 2024 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Key retrieval, private entrance

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
3 total (up to 50 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Paradise Suites Hotel
Hotel Paradise Suites Isla Mujeres
Hotel Paradise Suites Hotel Isla Mujeres

Frequently asked questions

Does Hotel Paradise Suites have a pool?

Yes, this property has a pool. The property will be renovating the swimming pool from April 2 2024 until December 1 2024 (completion date subject to change).

Is Hotel Paradise Suites pet-friendly?

Yes, this hotel allows cats and dogs (limit 3 total) with a maximum weight of up to 50 kg per pet. A cleaning fee of MXN 500 also applies.

How much is parking at Hotel Paradise Suites?

Self-parking is free at this property.

What time is check-in at Hotel Paradise Suites?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Paradise Suites?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel Paradise Suites located?

Located in Centro - Supmza 001, this hotel is 0.2 mi (0.2 km) from North Beach, and within 6 mi (10 km) of Shark Beach and Punta Sur. Cancun Mall and Playa Tortugas are also within 16 mi (25 km).

Hotel Paradise Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 73 out of 133 reviews" "
Rating 8 - Good. 29 out of 133 reviews" "
Rating 6 - Okay. 12 out of 133 reviews" "
Rating 4 - Poor. 11 out of 133 reviews" "
Rating 2 - Terrible. 8 out of 133 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kyle

Travelled with partner
Liked: Staff & service
Very strange but unique property. The room we had was an upgrade as there was construction near where the dual bed suites were located. To be honest, it seemed like the whole complex was under renovation at one point and they just gave up. Definitely needs some TLC and a bit of a modern upgrade on the rooms and common area. Some of the taps and other fixtures were slightly damaged or needed maintenance. The pillows and bed seem a little worn out and not the most comfortable, but a whole day in the sun makes quick work of being awake anyways. Distance from downtown Isla Mujeres and the north beach is unbeatable (unless you get a hotel on the actual beachfront). Alex (manager) was not always on site (or any staff), but was extremely friendly, helpful and always available via text or phone. Overall a generally positive experience, although there seem to be much nicer and more modern hotels with the same distance to the beach for comparable prices or less.
Stayed 5 nights in Aug 2024

8/10 Good

Julie, Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again. Downside was that the pool was being worked on, but easy walking distance to the beach didn't matter if we had a pool. Staff was friendly, and we were able to book great massages on site. We felt safe and comfortable here and the room was very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay and the manager Alex is a real gem. The property is beautiful and very clean. The room was nicely, decorated and extremely comfortable. The beds are great here. we love the pool, which is clean and beautiful. The hotel is about a block to beautiful Playa Norte, where the water is clear and incredible. There are restaurants within a block of Paradise suites. A big shout out to our housekeeper Ruth, who did an amazing job at keeping our unit clean. It is so nice to have a well equipped kitchen to make some meals. really a five star for us and the rates were very reasonable. Highly recommended.
Stayed 3 nights in Jul 2024

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is excellent!
Stayed 5 nights in Jul 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Horrible! Nothing Like Pictures.
Very run down hotel. Grounds a mess. Trash, construction materials everywhere. No pool chairs, just falling down structures on stilts with dirty mattresses. Kleenex stuck in hole in wall above tv, ripped bath towels, dirty, stained couch. Water under doors into room when rained. Maid, Ruthie, did a good job with awful room.
Stayed 7 nights in Jun 2024

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Stayed 11 nights in Jun 2024

8/10 Good

Mark, Concord

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good ! Will stay again!
Stayed 3 nights in May 2024

4/10 Poor

shalom, Brooklyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommend
Stayed 2 nights in May 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was awesome, we arrived very late and she was very accommodating and helped us with a small issue right away. The room was not as pictured but still nice. The pool was completely drained while we were there, wish we would have known this before we arrived, as it was one of the amenities we were really wanting. The location is very good.
Stayed 5 nights in Apr 2024

10/10 Excellent

Kristy, Greenbrier

Liked: Cleanliness, staff & service, amenities
It is a quiet, safe place to stay. Big rooms with a comfortable bed. Staff was accommodating and friendly. The manager lives on the property and was always just a text away. Only thing that was disappointing was the pool was out of commission for repairs. I would definitely stay there again.
Stayed 7 nights in Apr 2024

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 6 nights in Apr 2024

2/10 Terrible

Ernest

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken femur bone and no refund.
I'm sorry to say I didn't get to stay at the resort. My review is soly based on the fact that I broke my femur bone 3wks. before check-in and they wouldn't refund my booking. I had doctor and surgery report to varify incident. I had doctors order to stay off leg with no bending for 6-8 wks. with a plate and screws in my leg. Very disappointing.
Stayed 3 nights in Mar 2024

6/10 Okay

Rudesh

Liked: Staff & service
The property is undergoing renovations and it's a very chilled and relaxed operation. The location was great but it was very expensive. The staff were great and were able to fulfill most requests.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location...Location....Location. Steps away from North Beach and easy walking to many great places to eat. Alec is a wonderful manager and readily available if you have questions, need recommendations for places to eat or things to do. Will definately return to Hotel Paradise on our next trip is Isla Mujures!
Stayed 14 nights in Jan 2024

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness
Great sleepy place- it did the job for a hangout and location.
Stayed 3 nights in Mar 2024

10/10 Excellent

Marie

Stayed 6 nights in Mar 2024

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, nice quiet property.
Stayed 11 nights in Feb 2024

10/10 Excellent

Magdalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a secret place near the beach and main street. Our room was very clean and quite. Alex, the owner, was very nice and helpful. Definitely would come back!
Stayed 6 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Nice little oasis near Playa Norte
Really friendly helpful staff. Clean room. Cute little pool. Near the beach. Really enjoyed our stay
Stayed 5 nights in Feb 2024

6/10 Okay

Therese

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We liked the location and the room. We would be gone all day and come home to get ready for evening and maid was cleaning room very late in day so we had to go wait by pool. There is no one in the front desk area for the 15 days we were there. The only time we saw the “manager” Alex was when someone was checking in.
Stayed 15 nights in Feb 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful artwork. Peaceful and quiet. Alex the manager was always available and quick to respond.
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Stayed 1 night in Feb 2024

10/10 Excellent

Chawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was lovely and the service was top notch. The interior is a little dated, but the rooms have everything you need and you can’t beat the price or location.
Stayed 3 nights in Feb 2024

8/10 Good

MARCIA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms were clean, bed was very comfortable. Overall the property seemed quite run down and very outdated. There is a hot tub near the pool but it was in horrible condition. If they aren’t going to keep it up they should remove it. Also the common areas / buildings were very dilapidated and run down. I’m sure this was a stylish hotel “back in the day” and it has potential to shine again ….. but needs investment and attention in my opinion.
Stayed 6 nights in Feb 2024

2/10 Terrible

Brian

Travelled with partner
Staff totally unhelpful. Room had very noisy and malfunctioning AC. Look elsewhere!
Stayed 2 nights in Feb 2024