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Grand Park Royal Cancun - All Inclusive

4.0 star property
Savor every moment of your tropical getaway with a sports massage, poolside cocktails, or shopping in paradise.

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Grand Park Royal Cancun - All Inclusive

Aerial view
Exterior
Sports facility
2 outdoor pools, pool umbrellas, pool loungers
Free minibar, in-room safe, desk, laptop workspace
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Room service
The price is HK$3,976
HK$4,023 total
includes taxes & fees
28 Jan - 29 Jan

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Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Villa Deluxe Twin

Free minibar, in-room safe, desk, laptop workspace

Villa Deluxe Twin

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite

Free minibar, in-room safe, desk, laptop workspace

Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 890 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Royal Master Suite Hot Tub

Living area

Royal Master Suite Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Master Suite Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Royal Suite Hot Tub

Free minibar, in-room safe, desk, laptop workspace

Grand Royal Suite Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Ocean View Double

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front King

Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 441 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Superior Ocean Front Double

Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Suite King Hot Tub

Free minibar, in-room safe, desk, laptop workspace

Royal Suite King Hot Tub

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free minibar items
LED TV
  • 890 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 441 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Villa Deluxe

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout curtains
  • 560 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Premier Ocean Front Doble

Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front Doble

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite Doble Hot Tub

Free minibar, in-room safe, desk, laptop workspace

Royal Suite Doble Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Junior Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Junior Suite Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
  • 670 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Master Suite Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
  • 870 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim up King

Free minibar, in-room safe, desk, laptop workspace

Deluxe Swim up King

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
  • 700 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Premium bedding, free minibar, in-room safe, blackout curtains

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Pool
All-inclusive
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8.8 out of 10, Excellent, (5801)
The price is HK$2,870
HK$2,870 total
includes taxes & fees
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About the area

Map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Chac Mool Beach - 13 min walk
  • Forum Beach - 2 min drive
  • Cancun Convention Center - 3 min drive
  • Gaviota Azul Beach - 3 min drive
  • La Isla Shopping Mall - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • El Mirador
  • ‪Lobby Bar - ‬7 min walk
  • ‪Bubba Gump Shrimp Co. - ‬10 min walk
  • ‪Café Solé - ‬2 min walk

About this property

Grand Park Royal Cancun - All Inclusive

All-inclusive property near La Isla Shopping Mall
Located close to Cancun Convention Center, Grand Park Royal Cancun - All Inclusive provides a swim-up bar, a poolside bar and a corner/local shop. With amenities such as a beachfront location and sunloungers, this property is the perfect place to soak up the sun. Treat yourself to a hot stone massage, a body wrap or a body treatment at Spa Fitness Center, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. In addition to a rooftop terrace and shopping on-site, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Swimming pool with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • A local area shuttle, 2 outdoor pools and a front desk safe
  • Beach towels, ATM/banking services and massage treatment rooms
  • Guest reviews speak highly of the beach locale, pool and helpful staff
Room features
All 247 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 40-inch LED TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (some restrictions)
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Football
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Local area shuttle (surcharge)

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Flor de Sal
  • Grand Prime Rib House
  • Café Sole
  • El Mirador
  • Koi

Things to do

  • 2 outdoor pools
  • Fitness centre
  • Full-service spa
  • Shopping
  • A hot tub

Family friendly

  • 2 outdoor pools
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (7535 square feet)
  • Meeting rooms - 6

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 130
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 109
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups only
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch LED TV
  • TV/satellite channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 6 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 8 per person, per day and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 13 years old are not allowed in the spa

Property is also known as

Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Grand Park Royal Cancun
Grand Park Royal Cancun All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

Does Grand Park Royal Cancun - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on 28 Jan 2025 start from HK$3,975.91, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Park Royal Cancun - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Park Royal Cancun - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Grand Park Royal Cancun - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Grand Park Royal Cancun - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Grand Park Royal Cancun - All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include football, volleyball, water fitness classes and more.

Where is Grand Park Royal Cancun - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 1 mi (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, La Isla Shopping Mall and Cancun Convention Center. Chac Mool Beach and Forum Beach are also within 1 mile (2 km).

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1141 out of 2323 reviews" "
Rating 8 - Good. 605 out of 2323 reviews" "
Rating 6 - Okay. 290 out of 2323 reviews" "
Rating 4 - Poor. 145 out of 2323 reviews" "
Rating 2 - Terrible. 142 out of 2323 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 7 nights in Jan 2025

8/10 Good

Fenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my fiancé enjoyed the resort. To be fair we didn’t spend much time in the resort but none the less, it was a great place to stay. One thing that I found particularly upsetting was the way in which they try to get you on a timeshare. Like aforementioned, we didn’t spend much time in the resort so when they pulled me and her away to try to get us on a timeshare it was a big waste of time. It also seemed like they were annoyed at us saying no at the end because one of the salesmen ripped up the “survey” they were getting from us. Now I say “survey” because it just seemed to be another tactic to get us on an offer. As a person in sales, the frustration is understandable but it truly is unacceptable to present those emotions in front of a client in such a way. The staff was super friendly and always made me and her feel welcome. The drinks were also very great. When it came to the food, I will definitely say we had significantly better lunch and dinner outside of the resort, but the breakfast was a great way to start the morning. The view from our room was great. Great place to stay for a great time in Cancun.
Stayed 5 nights in Jan 2025

10/10 Excellent

Dayvid Alaa Matti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff were friendly. The internet was not very good and the gym had no air conditioning and the equipment was old.
Stayed 7 nights in Jan 2025

10/10 Excellent

Francis L, Terrace Bay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this resort is wonderful. The beach and pool areas are kept very clean and there are plenty of loungers around so no need to reserve early. The towel service was lovely. I was able each day to get as many towels as I wanted and refresh them throughout the day. There are 2 places to swap towels and I found that convenient. The hotel and restaurants are maintained meticulously well with a cleaning standard that I appreciate. Cleaning service included daytime cleaning as well as evening tidy up and turn down service. Butler service was top notch. Jessica went out of her way to explain every day what the activities were around the hotel for day time and evening time and arranging anything we needed. The food is spectacular, especially enjoyed the hibachi and the menu at Koi )the Japanese specialty restaurant). Amazing food. Top shelf liquor available on request. Few things to note : our air conditioning didn’t work throughout our stay. We called for maintenance twice and although the service men said they fixed it they did not actually fix it. We slept with our patio open instead (6the floor) Hotel is currently under renovation, People to note: Fermin (sp.) the breakfast chef Yolanda, Erika, Hector 1 were excellent beach and pool side servers. Top notch. Hector 2, and Carlos are beach bar chefs and were lovely and jovial. Angel at the lobby bar will make you any kind of fancy drink you can find off google. Excellent bar chef.
Stayed 10 nights in Jan 2025

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jan 2025

10/10 Excellent

Brianna, Syracuse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the VIP access we had a butler who helped book tours and book reservations through out the resort. She was welcoming kind and very helpful. The staff were all so good the property was kept clean even though there was some construction on going they kept it to a small area.
Stayed 8 nights in Jan 2025

6/10 Okay

Kevin

Stayed 7 nights in Jan 2025

8/10 Good

Daniel, Langley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the ocean was outstanding. The speciality restaurants were very good. The buffet was average.The staff were excellent. In particular two of the concierge staff were wonderful, Jessica and Sara. The construction noise was noticable but did not spoil out trip. The walkways around the resort could easily been a tripping hazard for seniors like myself. The walkways are made with 8 inch round slices of rock that are mortared together. Which make for a very uneven surface to walk on. The wind blows constantly which some days did not make it comfortable to sit on the beach or by the pool. Overall it was a nice experience, and I would recommend the resort to others
Stayed 10 nights in Jan 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service & food was excellent
Stayed 5 nights in Jan 2025

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service
Staff and service was excellent. A lot of options for food and the food was good.
Stayed 5 nights in Jan 2025

8/10 Good

FNU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be better, especially in italian resturant where everything was just microwaved frozen food
Stayed 5 nights in Jan 2025

10/10 Excellent

Debasish, Simi Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Ocean views from the room itself
Stayed 6 nights in Jan 2025

8/10 Good

Evalyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. We didn’t think the food was the best and also the walls are thin so you can hear everything coming in from the outside. I really enjoyed the environment and hotel amenities offered they also have a variety of activities for guest and offer trips in house
Stayed 8 nights in Jan 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was over the top and the view was fantastic
Stayed 4 nights in Jan 2025

10/10 Excellent

Susie

Travelled with family, Business traveller
Liked: Amenities
This was our second time at this property. With perfect beach front, great pool, great food and amazing service we love it here! The kids club and gelato bar sealed the deal for my daughter. Our room was spacious and extremely clean. We loved taking hot baths on the balcony overlooking the ocean after a long day of swimming and ocean play. Close to shopping and Cocobongo. Highly recommend!
Stayed 7 nights in Jan 2025

10/10 Excellent

Julie Green

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Expedia butler was excellent. We had a wonderful time and will definitely be back!
Stayed 5 nights in Jan 2025

10/10 Excellent

Loralie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing experience. We love the resort.
Stayed 8 nights in Jan 2025

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really happy to serve our needs. Their buffet was the worse we have had. The prime rib steak restaurant was closed due to remodeling but we tried it at the Italian restaurant and that was really good.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time on our vacation to the Grand Park. Erika at the pool and our butler Jessica were amazing. They were both very attentive, always had a smile to greet us with and went above and beyond daily. They made us feel like we were family. We have been coming here for 5 years and will continue to stay at this resort
Stayed 7 nights in Jan 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent. Staff was extremely friendly and courteous. Plus the food and drinks were outstanding
Stayed 5 nights in Jan 2025

8/10 Good

Hamboluhle Berry Gavin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort to stay at: many opportunities to purchase goods on the beach, few sporting opportunities like beach soccer and volleyball, with many options for after-hour festivities a 20-minute walk away from the resort. Though the occasional roach is unavoidable, the staff readily mops and cleans the resort by the hour. I would recommend staying at this resort and visiting Cancun.
Stayed 7 nights in Dec 2024

10/10 Excellent

Kei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Artem

Travelled with family
Liked: Cleanliness, staff & service
Property is okay, just not luxury (at least not yet). Start off with negatives: 1) The property is undergoing construction, which was not disclosed on the website. So there was noise and not all amenities were open (hot tub, a main bar, etc). However, the new rooms should look really nice, so definitely worth waiting until construction is done to get the best experience. 2) Rooms were great, but no slippers or bathrobe was provided (even after we booked a spa treatment, we couldn't borrow the bathrobes for our stay). 3) The single-pane windows allow a lot of noise to come through the room. With the wind, it feels like we're inside a wind tunnel. 4) Mini fridge was refilled once during our entire week stay. When I called the front desk for service, they said to use the App to order it there. 5) The App itself. No one told us about the App or the code to log into it. You need it to book room service. Concierge was more concerned about the high-pressure sales pitch rather than the comfort of our stay. 6) Beach had no bar or food that can be brought when using cabana. Poor staff has to walk over to the adult pool in order to get drinks there and bring it down to you at the beach. Not a dealbreaker, but the service was slow. Now the good: 1) Property is centrally located in the heart of Cancun hotel zone, so easy to get to/from the airport. 2) The staff was great, especially Yolanda, who served us food/drinks at the beach when she was supposed to only serve drinks.
Stayed 7 nights in Dec 2024