4/10 Poor
Satiro, Los Angeles
Travelled with family, Travelled with family and small children
3 Jan 2025
Disliked: Cleanliness, amenities, property conditions & facilities
This was one of the worst stays we had in a recent 15-days trip to Brazil. It's unclear how this hotel has reached a 4 star rating. The rooms are very small (room pictures in the website are deceiving). We arrive around 8PM tired from a long trip w/ a small child and large suitcases. We were promptly informed by the staff member at the front desk (Leticia) that the hotel only had one luggage cart that was currently being used by another guest and we would need to get all of our 6 suitcases to the room by ourselves, without any staff help, as she was the only staff member working at the hotel at that time. We tried to ask her to let us borrow the cart, since the other guest using it had only a few small luggage pieces and the cart was sitting by the main door, with said luggage for along time, but were told that the cart was on a "first-come-first served" basis regardless of the guests actual need. Leticia also demanded payment for our 2 nights stay before we could even get to our room, something we have never been asked to do in other 4 start hotels before. The next day, at breakfast there was a gentleman having breakfast in his PJ's, something considered highly inappropriate in Brazilian culture, and probably other cultures around the world. The list goes on and on. We did complain to a manager, but all he could do was to offer us a small discount on the room rates should we decide to extend our stay. We cut our stay short, found a better hotel in Campinas and won't be back
Satiro
Stayed 2 nights in Dec 2024
