Holiday Inn has always been our family’s preferred choice, but the Holiday Inn at 20 Freeport NE, Calgary, was a major disappointment. We stayed there twice and had unpleasant experiences both times.
The front desk staff and manager lacked professionalism, care, and basic customer service skills. The shower had weak water pressure, the pool was consistently out of towels for all three days of our stay, and staff were unhelpful and rude when we requested some. Unlike other locations, this one didn’t offer water for guests at the front desk.
Considering the price is comparable to other Holiday Inns, I would not choose this location again due to its poor service.