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"I would book at this hotel next time!"

"How helpful the staff was. They go out of their way and help you with everything you need. "

"Everything about this property was excellent all the way to the staff! Definitely will be back "

"The staff was very courteous and helpful. We were there during New Years and felt safe the whole time. Awesome location and accessible to everything you need. Mamadu - hotel security was awesome . Will stay here again"

"Property is a great location staff is great. The hotelnhas renovated lobby looks great."

"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little overwhelmed. I understand it happens sometimes, but the rude employee never apologized or even acknowledged me again while I waited, like he told me to do. The other worker helped get our luggage to the room. Other than that isolated incident, the service and experience were great, as usual. "

"I went to Jalao the food was great also the stay it self is good "

"Great first time experience definitely will be coming back! Everyone took safety measures serious with it being New years!"

"Loved our double room on a high floor. The whole hotel is aesthetically pleasing. Check in was problematic. Most employees are nice and helpful but a couple were the opposite. "