4/10 Poor
William N.
14 Oct 2024
Disliked: Cleanliness
My stay
Upon arrival it did not appear to have actually been cleaned. After sending pictures of dust, popcorn on floor, dirt and a hair in the sink, a mask on bedroom floor, and filthy exhaust vents in the bathroom. Also sent pictures of unaddressed previous damage including a patio screen off the track. Some TVs were unplugged behind furniture and never got some of remotes to work. Maybe batteries. Could only get response from host during business hours so had no help getting TVs to work and when they did respond suggested I reset everything or call cable company. Signal was not the issue. Powering up was. Overall location and access was great for Silver Doller City. We have stayed in numerous condos in the same resort under different management that have all appeared to have been somewhat refurbished and clean. Was disappointed no one was availbe by phone or email soon arrival to address the issues at arrival before moving in. No compensation was offered for lack of cleaning. I’m sure the rates include a cleaning fee that I should not have been charged for.
William N.
Stayed 2 nights in Oct 2024