4/10 Poor
Jean-Pierre
Travelled with family and small children
20 Jun 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Great location and helpful staff, but room certainly not luxury.
Unfortunately the bed and mattress were of very poor quality combined with an extreme mattress topper that resulted in very poor quality sleep on the first night.
We mentioned this to staff the next day and they did kindly look into whether they could move us to another room, however this would have involved moving room every night of our stay and being without a room for several hours each day which would have added to the disruption. We were also given the impression that the beds were of a similar quality in other rooms.
Staff were helpful, kindly removed the mattress topper for us when we explained that this seemed to be resulting in the bed feeling like a bouncy castle (when one moved in their sleep the other would be disturbed by this being transmitted across the bed).
This slightly improved things but then it was possible to feel the wire frame of what felt like a very poor quality open coil mattress below.
The bedding felt of the quality one might more associate with a hostel than a luxury hotel. We could not understand why there are not better mattresses throughout as this would be a relatively small cost to the hotel.
Overall Wooley Grange was sightly less well renovated throughout than some other hotels from the Luxury Family Hotels group that we have stayed with. This might not have put us off staying again had the quality of the bed at least been good. Sadly we would not stay until renovated.
Jean-Pierre
Stayed 3 nights in Jun 2024
