Needed somewhere to stay that accepted 4 dogs. Emailed Jane who was lovely and accommodating. Emails answered very promptly.
Two days before our stay, I was Emailed to say the cabin (Damson) where I'd booked was having a new floor and it wasn't ready, would we be prepared to move to Preseli, their other cabin. As long as our dogs were contained and safe, I wasn't bothered which cabin we stayed in. This time the emails were taking hours to be replied to, not good when you're not sure what's happening with your holiday.
Arrived after a 6hr journey - to a notice on the gate saying closed, and it looking like it was securely locked. Phoned the number which was answered by Jane - told to come in - as lock was for show.
Parked up - was told how to get to cabin, not shown - walking with all our gear and the dogs.
The disappointment hit us straight away. It was dilapidated, run down, dirty and full of dead insects and cobwebs.
The cabin looked like the pictures had been taken about 10+ years prior. Not a good representation, this is not what I was expecting.
The porch floor had collapsed. The flooring inside was totally mismatched and bodged. The door cladding around the '4 poster' bed was dark and made it look scary. Then a door with a skeletons hand randomly at the side.
Other side of room was more pleasant although the blind only covered about 2/3s of the window. The door bolted shut from the outside - but couldn't be secured from the inside.
On going outside to clear up after my dogs, I found I was actually clearing up after someone else's dogs too, it was everywhere.
The eco toilet was not a pleasant experience. You could see everything down there, I've done Glastonbury on the Sunday and it not look as bad as this one.
Didn't use the shower - but had a quick look - it looked clean, although tiny.
We were booked in for 2 nights, but left after 20 hrs, most of this time we spent away from the cabin.
I've taken photos to compare against the ones used to advertise the property. The difference is shocking, so out of date.
Disappointed is a total understatement.