We had a fantastic experience staying in Carmen— the house's features were outstanding, and the ocean views were simply enchanting. The property was spotless and equipped with new appliances. We'd happily return multiple times!
The reason for the 4-star rating lies in our experience with Vacasa. Upon leaving, I realized I'd left behind a sentimental book. We were an hour away, so I assumed contacting Vacasa to have it shipped back would be simple. However, their response was slow, and a week later, they informed me they couldn't locate the book. Direct communication with the property manager could have expedited resolving this issue.