4/10 Poor
April
Travelled with family and small children
29 Jul 2024
Disliked: Amenities, property conditions & facilities
FALSE ADVERTISEMENT!
After researching numerous places, this one caught our eye. The description seemed to have met our needs. We booked because it stated 4 bd rooms and 2 bathrooms, which it did have.
Once booked, you receive an email to download an app. This app is used to get access to parking, the apartment, the elevator, the trash compactor, and the stairs.
-Twice during our stay, the app glitched and we had to wait in a dark parking garage for it to reload.
- arrival, one of the toilets was out of service. I emailed immediately and management stated that someone would be there to fix the toilet. We were there 4 nights and nobody ever came to fix the toilet. Also, the water in the master bedroom sink was slow to drain,
-After booking, instructions are sent. One set of instructions stated that to not use white towels for makeup, black towels are provided (understandable). Also, if any linen/towes are stained and the stains cannot be removed, we will be charged a replacement fee. The towels that were provided looked like they had been pulled from someone's personal home at the last minute. They were assorted colors and one looked like a hospital birthing blanket. I decided to purchase my family of 4 towels
-Walls were dirty
-advertised a patio, there is no patio
-advertised a walk-in shower, there's no walk-in shower
-bathroom carpet wet upon arrival
-blinds broken
-beds hard
-one television
-missing toilet paper roller
-unusable wall sockets
-unclear instructions
April
Stayed 4 nights in Jul 2024