I had an absolutely terrible experience with this hostel. The room I was given was completely different from what I had booked, and the images on the Expedia listing were totally misleading. To make matters worse, I was woken up at 7 a.m. on a Saturday by loud construction directly outside my window, making it impossible to sleep. We only got 5 hours of rest, ruining our day. On top of that, the noise from people shouting all night made it even worse.
I contacted Expedia for support, and despite providing all the details, the hotel denied any responsibility and lied about the situation. They claimed I didn’t raise the issues with them directly, which was not true, and refused to issue a refund.
Avoid this place at all costs. The service is misleading, and they clearly don’t care about guest satisfaction.