2/10 Terrible
Vince Z.
17 Sept 2024
NO HEAT IN HOUSE!!
5 adults all over 55 came off the river very cold and in need of a warm place. The pilot light for the heater was not lit and would not light. Went back and forth with rep about when it could be fixed and finally had to find other accommodations. We were actually gathered around the oven trying to warm ourselves before leaving. We have done this trip twice a year for many years and this would have been the second time to use this house. But after what we went through, we will never again use VRBO. I must say that the, I believe the Vacasa manager, not the immediate person I delt with to correct this problem was outstanding. She followed up with me and agreed that we should be refunded. We were refunded what I was told was all that she had control of. Out of the $1,534.97 spent I was only refunded $1,006.79. VRBO would not help in any way and not only were we left with a bill of $528.18 for trying to warm up in front of an oven for a few hours. It was a nightmare dealing with VRBO!! We all travel both nationally and internationally and will not use VRBO in the future after this experience!!!!
Vince Z.
Stayed 3 nights in Oct 2023