6/10 Okay
Ann
Travelled with partner
16 Dec 2024
Liked: Cleanliness, property conditions & facilities
The room was lovely and the staff were very helpful. The restaurant and bar on the top floor were wonderful.
Only negative feedback and quite important - the cleaning staff tried to enter my room on 2 separate occasions during my stay. I had the privacy sign on my door handle, but on both occasions, someone knocked, I shouted 'No, someone's in here' and they still scanned their card and started opening the door. On both occasions this was between 9am and 11am (checkout is after 11am so no one should be entering at this time anyway). I was in bed and in the shower the times this happened and found it quite disturbing. I am not sure why they were entering the room at all if the privacy sign was on the door, never mind prior to the hotel checkout time. To note - this happened on a Friday and Saturday morning - I was staying until Sunday so was not a case of confusion over check out times.
Ann
Stayed 3 nights in Dec 2024