2/10 Terrible
Brigitte
21 Oct 2024
Disliked: Staff & service, property conditions & facilities
We were expecting a 4-star hotel experience for the money we paid. We thought we booked the best possible hotel in town. We were deeply disappointed. There were no room services or cleaning of any kind for 7 days. Our beds were left unmade and untouched. We received fresh towels on day 6, after asking for them. All towels are worn and frayed. The bathroom sink did not drain. The furnishings and walls were dusty and tired. You can’t get even a glass of water or coffee anywhere on the premises after 10 am. The breakfast was great and the dining room is beautiful, but it is a shame that neither this room, nor any of the beautiful art deco spaces in the sister hotel across the walkway, are in use. No lights, no life, just dead unused space. As Wildbad natives, we remember how lively these spaces once were and we are sad for this town.
Brigitte
Stayed 7 nights in Oct 2024
