This is a beautiful home, very comfortable and great for a family of 14 to stay. From a guest experience, however, I cannot rate this five stars. I booked this home through VRBO and asked questions through the site that never were answered. I’ve never experienced a complete lack of response even when a home is managed by a management company. That was the first problem- we needed a pack n play and wondered if we could save ourselves the hauling of one on an airplane- but two emails were left unanswered. There were two pack n plays in the unit- that would have been so tremendously helpful to know. Secondly, the owners accidentally sent a gift basket on day three of our stay, which is a lovely thought, but it was to the wrong person. They apologized by saying we should be glad as we got the better of the two baskets due to the error. So we were going to receive a less than desirable gift basket? Finally, the check out instructions basically yell at you (all caps several times) to clean everything, wipe everything down (including the fridge, bathrooms, countertops, and backsplash). I paid not an insignificant amount for a cleaning fee. The requests for what must be cleaned are too much for the price we paid for a cleaning fee. This was extremely frustrating for my entire family, and several of my family members own more than one vacation home that is rented out. So for us, there were just too many caveats from a guest experience and care standpoint to rate it 5