Before I discuss the cons of the property, I would like to briefly mention the things that we did enjoy. The property is located in a nice secluded neighborhood with beautiful views of the lake. We spent a lot of time outside in the pool. It was nice to have a spa pool option for evening gatherings.
Due to COVID, we were expecting high level of cleanliness for our only family getaway this summer. Because of the quick turnaround between reservations, cleaning was very poor. It’s very unpleasant to see other people’s hair on your sheets, dirt and stains on the sheets, and others’ hair in the tub and bug nests in windows. The outside room looked like it hadn’t been cleaned in months. Granted, they did send someone out within hours to clean that room.
As for the rest of the house, the pictures were deceiving. In person, the house felt dated. More importantly, the layout is very inconvenient. The main living area and kitchen are in a completely different level than the pool (2 levels to be exact). The mini fridge outside was not working and the property manager clearly said they were not going to fix it. Having to go up and down 2 levels of stairs for drinks and food was draining. This was especially hard for elderly family members. It’s Important to note that one of the bedrooms is outside without a restroom and without connection to the main house. So if you’re in the pool, or staying in that room, the closest restroom is up a set of stairs and inside the house. The bedroom with the bunk beds can sleep up to 8 people, yet it only has a half bath without a shower. The options for those 8 people to shower are: go downstairs in the Master or shower completely across the house in the guest bath.
Again, because of the quick turnaround, small detailed were missed. The freezer ice dispenser was not working and the property manager said we should just “grab the ice with our hands.” I don’t mind doing it at my house, but I don’t want a do that in a rental where others stick their hands as well. We ran out of propane gas mid-dinner and the spare tanks were also empty. We notified the property manager early next morning in order to have tanks for our lunch, but these didn’t arrive until 4 PM. Three hours past our lunch time.
Overall, a decent place to stay, but definitely not luxury, and definitely not worth the price they request per night. It definitely needs some tender loving care and more attention to cleanliness and details between rentals.