10/10 Excellent
Cynthia V., Jackson, MI
24 Jun 2024
Liked: Cleanliness
Great house. Was not very impressed with Vacasa.
The house was lovely, clean and had everything you could want or need. We loved the view. Our frustrations came with the management company Vacasa. I messaged via VRBO to ask if an early arrival was possible. We would have been happy with 1 hour earlier as we had an 18-hour drive. It took 12 hours to receive a reply and it was denied. Then the WiFi didn't work, and I texted with a Vacasa agent (who was very helpful) before we both decided a tech would need to come out. No one did and no one responded to my inquiry later but then suddenly it worked. I texted and messaged via VRBO 3 times over 2 days about where to put our garbage as there was no trash can and the garage was locked. I NEVER received a response but one morning a garbage can appeared in the driveway. I texted and messaged twice about check out instructions and did not receive a response but then received an automated email with instructions. I don't think I would rent with Vacasa as the management company again. Too frustrating.
Cynthia V.
Stayed 3 nights in Jun 2024