Excellent concierge, Melvin, who spent lots of his precious time to help us to call places to look for our mishandling by the airlines. We appreciated his patience, manner, and recommendation. Front desk, Stephan, was kind and nice. The exit level of the basement parking lacks elevator access which was difficult for moving larger luggage. Easy to get lost as the basement parking and main entrance of the hotel are not located on the same street. Lacking exterior access and direction between these two entrances of the hotel.
Jerry Sung
於 2024 年 9 月住了 2 晚
6/10 一般
Mark
家人同遊
2024年9月22日
讚好:職員與服務
不滿:住宿狀況
For a 5 star hotel, it was just average. Like most "expensive" hotels, everything was overpriced and the hotel under delivered. The shower was dangerous, the pool are was cheesy, the breakfast was outrageously over priced and the fruit served was rotten.
Mark
於 2024 年 9 月住了 6 晚
10/10 優異
Gillian
伴侶同遊
2024年9月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel within easy walking distance to the centre of Aix. Lovely heated pool to relax in after a day of sightseeing in beautiful Provence. Helpful and friendly staff. First class.
Gillian
於 2024 年 9 月住了 6 晚
10/10 優異
Peter (Bedford)
伴侶同遊
2024年9月16日
讚好:整潔度、職員與服務和設施服務
Wonderful staff and location. There were some features in our room that were quite worn out, but overall the stay was excellent.
Peter
於 2024 年 9 月住了 3 晚
10/10 優異
HENRY
2024年9月11日
HENRY
於 2024 年 8 月住了 2 晚
2/10 很差
Justin
2024年9月4日
Justin
於 2024 年 8 月住了 3 晚
6/10 一般
Ashley
家人同遊
2024年9月3日
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Great location!
Ashley
於 2024 年 9 月住了 1 晚
10/10 優異
Jana
2024年9月1日
讚好:整潔度、職員與服務和住宿狀況
Hôtel had a lovely pool and spa area which made the trip enjoyable and more relaxing!
Jana
於 2024 年 8 月住了 3 晚
6/10 一般
Christelle
多人同遊
2024年8月20日
讚好:職員與服務、設施服務和住宿狀況
不滿:整潔度
Really nice staff, nice renovated room and good location but not a 5 stars hotel for several reasons:
- room cleanlinless not good - dust on windows and under the bed / back at 5pm and cleaning not done
- shortage of towels
- refill of shower gel missing
- avoid the pool on saturdays (Pool party) - way too busy and oversold to external visitors vs. covering actual customers
- breakfast really ‘average’ quality: bakery buffet good, gluten-free option good, fruits limited, ‘hot corner’ is really poor quality
- some restaurant staff members needs also to learn best practices like several time we have seen them putting fîngers inside clean glasses
Christelle
於 2024 年 8 月住了 4 晚
6/10 一般
Ahmed
親子同遊
2024年8月12日
讚好:整潔度、職員與服務和住宿狀況
Poor breakfast buffet, especially the eggs
Great concierge, Sophia was really helpful
Ahmed
於 2024 年 8 月住了 2 晚
10/10 優異
Bruno
伴侶同遊
2024年8月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff in clean, pristine installations.