Matoishi 4 Stars Hotels

"We are a party that booked 3 rooms at Kai Aso for 2 nights. Whilst the English speaking reception staff were always helpful, unfortunately one room, No 11, was totally inadequate & substandard. Room floor heating was not working both nights. Whilst the room temp showed 30C, it felt like 20 max 23C. It was very cold both nights, outside temp dropped to 0C both nights. For the first night the staff provided a heater and the second night another one was added. Third day morning, the heating for...

"Very special property that we loved. We stayed in January and esp loved the onsen and subfloor heating. Check in was easy enough because there was the option of online pre-registration. The road to the house was windy but not too bad - note that the GPS in the rental car may not show you the way. We used Google maps and got there without difficulty. We were thankful to have a 4WD and snow tires, because there was ice on parts of the road. Highly recommend the place!"

"fantastic room and service. staff speaks basic english, but we made it work. they can improve on this aspect. "

"Just okay, just okay, just okay, just okay, just okay,"

"Everything was beautiful and nice. Only would expect the set dinner to be more attractive and better quality and taste. Otherwise it is a very nice place to stay and relax."