Lorraine 4 Stars Hotels

"We have stayed on many occasions so we are very familiar with the hotel. After a 6 hour drive from Como we wanted to have a meal and as we have a dog couldn't eat in the restaurant so I went down to the bar and ordered room service. The very polite young man was half way through our order when a manager pushed him out of the way, cancelled our order and served another guest and then just walked off - incredibly rude, disrespectful and I suspect a little racist as I am English - whether he was or...

"Stay was good. Very disappointed that morning desk person did not speak English and would not help us get taxis to our destination. 19 of us stayed there and had difficulty getting to our next destination. Also would have been nice to have a refrigerator in the room. "

"Functional, comfortable family room."

"Perfect location in the middle of town with parking one block away. It's worth paying extra for the suite. Very nice and cozy."

"Room very small. Basic Breakfast . Parking was underground below hotel. Good for short stays"

"Great location but the rooms are a bit small "

"It's converted from a mansion, but the property still in excellent condition, heating system is good, water pressure for shower is perfect. Friendly and hospitable staffs. I was also provided some travel tips how to explore the main attractions of the city. Small court yard and common area are lovely and cozy. I also like the bottled water provided by the property, which tasted so good. Even the property is not near by train station, it's so closed to many restaurants, grocery stores, cafes and...

"Excellent reception staff who helped us check in when i carelessly booked in a wrong month. We arrived so late, it was after dinner and he'd just taken care of it in a few mins!! "