East China 4 Stars Hotels

"I asked them for an early morning wake-up call and to book a taxi they forgot to do both! I was very lucky not to miss my flight! If they can’t do simple things like this they shouldn’t be a hotel!"

"Happy "

"Everything is good except the AC temperature. Couldn’t go below 24C. "

"First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our...

"Pleasant stay."

"What I love the most about this stay are 1. Sumptuous breakfast 2. Location and proximity to Wulin night market & West Lake 3. Customized pillow 4. View of West Lake"

"Nice place"

"Property is clean. Located in front of a big mall and alot of dining options at the hotel and around the hotel. Crowne Plaza Hotels are a hit or huge miss. This one was one of the more decent ones. Buffet is good but room service was not good. Staff are nice. But the most important thing to me is whether the rooms are clean. The rooms are clean here. Jose the manager is the one you want to look for if you can only speak English. "

"The staff are very friendly and helpful. They are well trained and for them nothing is too small to attend to. They are truly remarkable and my compliments to management and staff."

"Great hotel, best choice around."

"The manager called Jenny is very nice and helpful. Overall staff are nice. I can smell smoking smell in my room in the morning, may be someone is smoking in room. I can hear people's sound when they pass near my room too. "

"Surprised to see security patrolling the floors regularly. Felt safe! The property scores on all points.for me."