the room is nice, quite clean. The Chinese restaurant serves nice dinner too. However, breakfast served in the Western restaurant doesn't look hygienic enough.
真实旅客
4/10 很差
sm lai
2013年01月1日
不满意:住宿条件和设施,员工和服务
離景點甚遠,附近沒有購物地方。
我們住豪華房清潔及空間還可以,但服務則甚差,check - in 及 check -out 用了45分鐘,職員不熟悉運作,要不斷問senior 。信用卡過數機壞。煩擾!
sm lai
10/10 超赞
真实旅客
2017年02月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
C’est un bon hotel, ils changes les serviettes brosse a dent a chaque jour. Les bouteilles d’eau sont gratuit.
真实旅客
6/10 一般
jesse,westminster, md
2016年01月22日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Nice staff, subpar facilities
The staff was friendly and polite; however, the room was not the cleanest nor the most comfortable. The carpet was pretty stained up and the bathroom only had 1/4 a roll of toliet paper. The toliet paper, I might add, was not refilled so we were on our own for that. The restaurants and breakfast were pretty bad as well. The hotel is no more than a 2.5-3 star
jesse
2/10 糟糕
Omar C,Argentina
2015年07月30日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Try to avoid this hotel. It is not more than 2 stars
The hotel looks great outside.
But: Everything worked bad. The service was horrible.. The check in delay almost 50 minutes.
Omar C
6/10 一般
Rosaura,China
2015年06月8日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
3 km away from airport
Too crowed on weekends, you see only Chinese. Only one guy speaks english. The smell of the bathroom in my room was bad. Price a little high for what you get.
Rosaura
8/10 还可以
Max
2015年04月16日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient & clean & relatively new
Traveling in 3 person, request for an extra bed with breakfast, room size is good enough for that, roof to floor window is nice, overlooking Tianmen mountain. Located at the roundabout with one road lead to airport, one lead to the cablecar station & train station nearby & the other go to the city/walking street. Breakfast is Chinese food mostly, with some Korean dishes which is ok with me. Overall, value for the money
Max
10/10 超赞
Kristian,Örebro
2014年11月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ett hotell som levererar!
Detta hotell var över förväntningarna! Kan verkligen rekommendera det till alla!
Cool lobby och fräscha rum!
Plus och minus:
+ Stora rymliga rum
+ Bra personal som kan engelska
+ Nära till bergen
+ En hel våning med bara massa karaoke rum som man kan hyra. Ingår även dricka!
+ Fräscht!
-Food court, känns tattigt då allt annat är så fint. Har inga västerländska alternativ heller.
- Frukosten var ingen höjdare, maten hade ganska låg standard. Men KFC och Mc donalds fanns som tur var!
Kommer jag någonsin dit igen kommer jag välja detta hotell igen!
Kristian
2/10 糟糕
jeremy,northampton
2014年10月21日
满意:清洁度
不满意:员工和服务、住宿条件和设施、客房舒适度
Only for the brave
Do not stay unless you either speak Chinese or have your guide to hand. As the only restaurant does not have a menu but relies upon you choosing the food from counter and them telling them how you would like it cooked (the food was very good and great value)
The breakfast room, I can only described as madness, we gave up.
The bed was like sleeping on the floor
jeremy
6/10 一般
真实旅客
2014年10月12日
공항에서 택시타고 5분안에 도착
위치는 공항과 가깝고, 천문산 케이블웨이와도 가까움, 그러나 친절한 느낌을 전혀 받지 못함..그냥 그랬음.
真实旅客
4/10 很差
Barbara
2014年07月22日
不满意:客房舒适度,住宿条件和设施
Shabby
Not for foreign travelers. The front desk still uses fax for reservations and hadn't received our booking because their business desk was closed for two days due to a holiday weekend closure. It took an hour for us to convince them we would not use our credit card to make a 'deposit' so we could use the rooms. The toilet in one room reeked of an awful smell. The furniture is worn out and stained. The breakfast only has eggs and toast as options for foreign travelers and the 'gourmet' restaurant is a misnomer. This is a 3 star property at best.
Barbara
4/10 很差
Nicolas D.,Luxembourg
2014年06月19日
不满意:清洁度、员工和服务、住宿条件和设施
Un peu décevant
Cet hôtel se trouve à 3 km de l'aéroport et 1 km du téléphérique qui monte vers le temple de Tianmen, mais deux heures de routes de la célèbre fôret d'Avatar. Cependant le personnel parle peu ou pas anglais ce qui nous a un peu surpris pour une hôtel "international" et la moquette de la chambre était parsemée de brûlure de cigarettes. Sinon la chambre est maintenue propre.
Nicolas D.
6/10 一般
H,Beijing
2013年10月10日
满意:客房舒适度,住宿条件和设施
不满意:员工和服务
Most likely "best" city Hotel in Zhangjiajie
The hotel has obviously seen better times in the past - needs renovation works in many areas. The front desk personal and staff in the restaurants are incapable to speak one single word English. The so called "international" restaurant is normally closed/lights out; only if foreigners are coming they prepare some desks. The "international" menue is an illusion, most meals from the card are not available, what is available is made from a cook who never has learned to prepare international food.
In our visit the hotel was mainly filled with bus package tour tourist of lowest thinkable educational level, the hotel staff has hard times to clean the breakfast room afterwards.....we were the only foreigners in this hotel at that time. The hotel has no pool. The city center of Zhangjiajie is only a 300 m foot walk away but in preparation for to be demolished completely; the old quarters are with faceless appearance and not worth to be visited.
As well the rope way (cable car) base station for Tianmen Mountains is only in a foot walk distance from the hotel, early appearance there is required, later in the morning waiting time can be > 3 hours......
The hotel has a small shop inside with partly interesting stuff. The hotel has a nice view either to the river or even better to the Tianmen mountain side, but in our visit the whole time thick smog filled the valley with very short range of visibility.
Especially the twin bed standard rooms are very complete and spacious, recommenda
H
8/10 还可以
Tal
2013年09月24日
满意:员工和服务,清洁度
Tal
8/10 还可以
Foo,Malaysia
2013年09月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel close to Tienmen Shan.
The receptionists are friendly and helpful but a bit slow during check in. We booked online for one night but decided to stay on for another night. Overall, a nice hotel.
Foo
6/10 一般
真实旅客
2013年04月14日
不满意:住宿条件和设施
Hotel Mis-management
Hotel is overcrowded, especially for breakfast. Stayed for 6 nights, and had 5 disappointing breakfast.Tables were dirty, and the restaurant is like a mad house during early peak.
Had not have new disposable sleepers for 6 nights. Carpets were dirty. In my opinion, business too good, that they had neglected basic care of hotel guest.
But I got a good driver from the hotel that we booked for our whole trip.
真实旅客
8/10 还可以
KYB
2013年01月17日
满意:清洁度、员工和服务、客房舒适度
Recomment this hotel
KYB
8/10 还可以
真实旅客
2012年11月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Great place to rest after a day of exploring Zhangjiajie!
真实旅客
8/10 还可以
Zazoo,Canada
2012年11月20日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
I would recommend, but...
No English staff at night...only few during the day. I had the feeling that staff at the reception was serving the Chinese customers instead of the Foreigners, even if they were first in line...very disappointing. They did not took my Credit Card (Master Card) for my room deposit, I had to give them cash (RMB).
Airport is only 2 kms from airport, taxi will try to rip you off. We bartered and got it for 30 yuan. The town is fairly small and right at the base of the mountain. Please visit the mountain and night play. Sensational....... One of Chinas BEST attractions. We walked from motel to cable car. You can see it from motel window. Wait at cablecar counter a local will sell you mountain tickets,insurance,night show for 410 yuan.per person. Hint....get there before 11a.m as afternoon crowds are hectic.Cablecar is out of this world. Night show is world class, taxi driver ill take you there and back for 50 yuan. Mountain cablecar ride is safe but not for faint hearted. At mountain top another chairlift to temple. Chairlift cost 40 yuan return, well worth it the temple has 5 temples. stunning...Take the cablecar back down halfway and a free bus will take you to heavens gate. Bus ride is breathtaking. Heavens gate to me was better than the great wall......Chinas hidden secret. Walking access is quite easy. We had pram and still ok. Left pram at mountain top office. Motel is excellent. Breakfast good......The highlight is the hotels evening food street. Eat like a king for very cheap, Free wifi in lobby lounge. Rooms are huge. Also has small milkbar seven eleven in lobby.The hotel has embodied what a tourist hotel should be. We will go back again and spend much longer. Loved it.