This property is not open. It is being redone and still allows you to make reservations and charges you. I am still trying to get my money back. DO NOT BOOK
Meredith
2025 年 3 月入住 1 晚
2/10 糟糕
Scott T
2025 年 2 月 28 日
Scott T
2025 年 2 月入住 1 晚
2/10 糟糕
Heather
2025 年 2 月 23 日
Heather
2025 年 2 月入住 13 晚
6/10 一般
Sarah
2025 年 2 月 2 日
Sarah
2025 年 1 月入住 1 晚
10/10 超赞
armanda,Berkeley Springs
与配偶出行
2025 年 1 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
all good
armanda
2024 年 12 月入住 1 晚
8/10 还可以
Paul
2024 年 11 月 17 日
Paul
2024 年 11 月入住 1 晚
4/10 很差
Kurt
商务旅客
2024 年 11 月 9 日
不满意:清洁度、员工和服务、服务设施
The room had multiple areas where the wall paper was heavily neglected and peeling off. There was toilet paper in the toilet and long dark hair in the sink upon my arrival. The in room hot tub/ whirlpool also did not work at all. I kindly and politely asked for a modest refund due to the hot tub. I was told a Manager would refund it when they returned. I called back multiple times after my departure asking for a Manager. I was told there wasn't one because they no longer worked there. The clerk with very holey jeans mentioned that she had no way to reach the owner. Then on another call I made she said there was a Manager and that they would refund an agreed upon amount. The Manager never called me, and the refunded amount is not anywhere close to what was agreed upon. This is the first bad review of a hotel ive given in all my travels.
Kurt
2024 年 10 月入住 2 晚
4/10 很差
真实旅客
与家人出行
2024 年 11 月 4 日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
真实旅客
2024 年 10 月入住 1 晚
6/10 一般
Cary
2024 年 10 月 27 日
When we went for breakfast there was none made. No one around including desk clerk. Other guests were angry as well. Horrible!
Cary
2024 年 10 月入住 1 晚
6/10 一般
Scott
2024 年 10 月 11 日
Scott
2024 年 10 月入住 1 晚
10/10 超赞
Travis
2024 年 9 月 21 日
Travis
2024 年 8 月入住 1 晚
6/10 一般
Jane
2024 年 9 月 17 日
Jane
2024 年 9 月入住 1 晚
10/10 超赞
Brant
2024 年 9 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Brant
2024 年 9 月入住 1 晚
2/10 糟糕
Jacqueline
与家人出行
2024 年 9 月 2 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The carpet is very dirty in the room. The service waa bad. The breakfast was not good. The milk was spoiled. No napkins. The person working at front was not friendly. Took her a long time to help us— she she was not busy helping any customers
Jacqueline
2024 年 8 月入住 1 晚
2/10 糟糕
consuelo,hayward
商务旅客
2024 年 8 月 30 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Everything in the room, furniture, sheets, rug, and toilet was either old and/or defective or both, plus some dirty. Terrible experience. Never again will use this franchise.
consuelo
2024 年 8 月入住 1 晚
2/10 糟糕
Robert
2024 年 8 月 26 日
不满意:清洁度、员工和服务、服务设施
First I paid for a king suite and upon arrival was told they only had a double bed suite. Even though I booked this hotel almost 2 weeks in advance. Then we get to ohr room to find nail clippings on the floorand our jacuzzi didn't work. I called the front desk and was told they had no other room with a jacuzzi available. I said what is gonna be done and the guy said I dont know my maintenance man is off. I complained until they gave me a full refund. Then in the morning breakfast was less than par. Was suppose to start at 530 am and the staff said well we dont start it until 7....food wasnt great as well. I wont be staying here and the only good thong that happened was I booked though thos app and the customer service agent was very helpful and got me a full refund.
Robert
2024 年 8 月入住 1 晚
10/10 超赞
Rahul
团体旅客
2024 年 8 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Rahul
2024 年 8 月入住 1 晚
2/10 糟糕
PATRICIA
2024 年 8 月 16 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
PATRICIA
2024 年 8 月入住 1 晚
2/10 糟糕
John
2024 年 8 月 10 日
不满意:员工和服务、住宿条件和设施、客房舒适度
No curtains
There was no curtains in my room. I only stayed one night and they were supposed to refund me for my other night. I still have not gotten that refund
John
2024 年 8 月入住 2 晚
2/10 糟糕
August
与配偶出行
2024 年 8 月 6 日
Hairs on bedding, dust everywhere, curtains hanging down, towel rack in bathroom broken. Attendant had to open door every time we wanted to enter the room.
August
2024 年 8 月入住 1 晚
2/10 糟糕
Trent
与家人出行, 商务旅客
2024 年 8 月 2 日
不满意:员工和服务,清洁度
Horrible
Trent
2024 年 8 月入住 1 晚
8/10 还可以
Michelle
2024 年 8 月 1 日
Michelle
2024 年 7 月入住 1 晚
2/10 糟糕
Stacy
与家人出行
2024 年 7 月 14 日
There is no indoor pool or hot tub in this facility. It has been down for two years, but the website has beautiful pictures of their indoor pool and Jacuzzi tub. The hallway smelled very badly and the rooms were filthy.
Stacy
2024 年 7 月入住 1 晚
4/10 很差
Alfred
2024 年 7 月 14 日
When we got to our room it smelled like smoke, so we went back to checkin and got a new room. When we got to our new room we found food in the refrigerator and threw it out. Then we discovered it was a handicap room. There was used shampoo and rinse contaIners in the tub.