The pictures shown on hotels.con are a bit deceptive. When I checked in, the hotel lobby and the rooms are a bit disappointing and run down. The staff speak good English and nice, but the condition of the room needs improvement. For example stinks on carpet bed sheet and around the bathtub. The bed was only average - needs improvement in terms of comfort in mattress and sheet etc. the room is big but does not look like what advertised on hotels.com pictures so I was a bit disappointed. The staff was able to book a private day tour with direct drop off and pick up at lakes plitvace at 5pm for next day 8:40am so I was impressed. The buffet breakfast was good and reasonable range of food for hotels in Europe so I think it is still reasonable good hotel with good price.
Lynn
2023 年 11 月入住 2 晚
8/10 还可以
Siu Kiu
团体旅客
2023年08月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is good to have free parking and breakfast, the room is big and clean. However, there is no kettle and our room only has bathtub but no stand to hold the shower head.
Siu Kiu
2023 年 8 月入住 1 晚
6/10 一般
Suk Yin
与家人出行
2022年04月24日
满意:员工和服务,清洁度
不满意:客房舒适度
Suk Yin
2022 年 4 月入住 1 晚
8/10 还可以
真实旅客
2019年12月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Room is good. Location is a little far away from city center.
真实旅客
2019 年 11 月入住 3 晚
6/10 一般
KWAI FONG
2019年10月1日
满意:清洁度
KWAI FONG
2019 年 9 月入住 1 晚
10/10 超赞
Pui Lok
2017年09月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is clean and nice. Receptionist is very friendly and helpful. Regrettably that the hotel is a bit far away from city center where we took 20 minutes tram to go.
Pui Lok
2017 年 9 月入住 2 晚
2/10 糟糕
Christodoulos
商务旅客
2024年11月14日
不满意:员工和服务
Three different members of staff assured me that a company invoice can be issued only to send me to Expedia after my check out to change the name on the invoice
This is disappointing and frustrating as it's very strict policy to get refunded for a business trip
Best hotel that we have stayed at, staff were so friendly and helpfull. The room was absolutely perfect and the hot tub was brilliant. Lovely breakfast and plenty to choose from. Cant fault this hotel at all. If we are back in Zagreb again we will definatly be staying at this hotel. 5*
MORAG
2024 年 10 月入住 4 晚
6/10 一般
Xiao
2024年10月14日
满意:清洁度、员工和服务、住宿条件和设施
スタッフがとっても丁寧です。困る事なく、快適である
Xiao
2024 年 10 月入住 1 晚
10/10 超赞
Ivan
与家人出行
2024年10月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Top
Ivan
2024 年 9 月入住 1 晚
10/10 超赞
Steven
2024年10月9日
满意:清洁度、员工和服务、住宿条件和设施
The overnight front desk man was super helpful. He arranged transport to the airport for a very early morning flight. He set multiple alarms to make sure I was awake and packed a little lunch for me to take to airport.
Steven
2024 年 10 月入住 2 晚
8/10 还可以
Ivana
与配偶出行
2024年10月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sauberes Zimmer. Leckeres Frühstück mit guter Auswahl. Kostenlose Parkplätze neben dem Hotel. Personal war sehr freundlich und hilfsbereit.
Ivana
2024 年 10 月入住 3 晚
2/10 糟糕
Mark
2024年10月4日
Mark
2024 年 9 月入住 1 晚
10/10 超赞
Bernard
团体旅客
2024年09月22日
All good, enjoyable stay, all staff pleasant and friendly especially reception 👏 A Tea making facility in our room would have been much appreciated, but would definitely stay at your hotel again
Bernard
2024 年 9 月入住 2 晚
10/10 超赞
Daniel
与家人出行
2024年09月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was great value for the money. The staff were friendly and the room was clean. The breakfast was also very good.
Daniel
2024 年 9 月入住 1 晚
8/10 还可以
Anthony
2024年09月17日
满意:清洁度、员工和服务、住宿条件和设施
Room was clean, bed quality average, nice bathroom/shower, breakfast selection very average. Did not like room temperature control controlled at front desk, hard to reach comfortable setting. Front desk person (Mateo, sp?) super helpful, a delight.
Anthony
2024 年 9 月入住 2 晚
8/10 还可以
RICARDO,MISLATA
2024年09月16日
满意:清洁度、员工和服务、住宿条件和设施
RICARDO
2024 年 9 月入住 4 晚
10/10 超赞
Davide,Ceriano Laghetto
与配偶出行
2024年09月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Buona posizione per raggiungere il centro di Zagabria. Fermata tram a pochi metri.
Hotel di buon livello. Moderne, ampie ottimo il bagno con doccia e vasca separati. Quasi mai visto in altri hotel.
Buona colazione.
Complessivamente più che soddisfatto.