It’s a good hotel with very good spa service! Enjoyed and will be back again.
JANE
2024 年 5 月入住 2 晚
10/10
Yue
2023 年 12 月入住 2 晚
10/10
服务非常周到离儿子学校又近至少着四年来我一定会经常光顾那里。
Guangfang
2023 年 9 月入住 3 晚
10/10
Very grand hotel. Absolutely fantastic for city centre.
James
2025 年 3 月入住 2 晚
2/10
Pésimo servicio. Se quedaron un día de depósito de una noche sin hacer el rembolso al día de hoy. PÉSIMO PÉSIMO PARA EL PRECIO QIE SE PAGA.
Patricia
2025 年 7 月入住 1 晚
10/10
The Grand was exceptional. All staff were polite, friendly and really professional. Our room was really big, clean and well put together. I cannot fault The Grand! Really good location too!
Huseyin
2025 年 6 月入住 1 晚
10/10
the only thing that was not clear was the fact the spa was closed
Lisa
2025 年 7 月入住 1 晚
8/10
It’s a good property but has hidden costs . The self parking gate is closed around check in time so that you choose valet parking for 35 pounds per day . Umbrellas are priced , breakfast is around 30 pounds per person etc . On an overall impression it’s a good property but has many dark patterns for making more money . Transparency is the key , which was missing
Manish
2025 年 7 月入住 1 晚
10/10
A real treat. Close to everything a tourist would want in York. Luxurious and elegant. Had afternoon tea (a treat). The lounge was nice with live music. The property and staff top notch.
michael
2025 年 6 月入住 2 晚
8/10
Breakfast is always amazing and lovely lady who seems to work every day shows you to a table .
Tea and coffee made to order .
The grand is having the spa renovated at present and there’s some disruption .
The shower in my room smelt very stale and the room wasn’t ready at 3 pm check in .
I love York and I know the Grand will resume normal service for next time .
Sarah
2025 年 6 月入住 2 晚
10/10
Excellent Hotel, Staff, and location
Roland
2025 年 6 月入住 2 晚
8/10
The hotel is very well located and particularly handy for the train station. The exterior was imposing as was reception but I felt some of the interior was a little tired e.g the chair in the bar I was sitting on had the stuffing hanging out of a hole in the fabric on the arm. Our room on floor 3 was large with separate rooms for bathroom and toilet and a large bedroom. Unfortunately this room only had one very small window so it was quite dark even though it was a gloriously sunny day and some of the furniture was a little bit tired. There was a nice gesture of a birthday card for my wife and a little plate with 4 chocolates in the room on arrival and my wife was offered a complimentary birthday drink in the bar. All the staff we had contact with were very pleasant and friendly. The breakfast this morning was very good and even though very busy the staff member managing table seating was super efficient and friendly as were the table and kitchen staff. Would I choose to stay there again…. I’m not sure.
Kevin
2025 年 6 月入住 1 晚
10/10
Stephen
2025 年 6 月入住 5 晚
10/10
Absolutely loved my stay here! Staff were very friendly and helpful, rooms were amazing and very easy walk to attractions in York and train station. I'd definitely stay here again!
Vashti
2025 年 6 月入住 5 晚
10/10
Had a wonderful stay at The Grand. The room was clean, comfortable with everything we needed. The staff were kind and welcoming, and the location was perfect—close to everything. Would definitely stay here again!
craig
2025 年 6 月入住 1 晚
10/10
Big hotel close to the train but on a quiet location. It felt like a 4 star hotel with the amenities and grandness of the building . Room was big and bathroom big. Breakfast was great
Mark
2025 年 6 月入住 1 晚
10/10
💯
Baihe
2025 年 5 月入住 9 晚
10/10
jane
2025 年 5 月入住 2 晚
10/10
Proximity to train station and centre of town; value
Richard
2025 年 5 月入住 2 晚
10/10
Couldn’t fault this hotel - superb customer service and fabulous room. Great location
Sarah
2025 年 5 月入住 1 晚
8/10
An excellent hotel with superb staff. The breakfast disappointed, so took ourselves to Betty’s the following day.