I've rarely bothered to leave reviews of hotels, but my experience here left me quite furious. I stayed in the hotel in October, so not so hot outside. However it was VERY hot in my room, at one point it was 27c. Clearly the Air Con wasn't functioning so I asked reception. They sent a technician who proceeded to LIE about the situation saying it would take time to cool down. Eventually they admitted that they had turned off the Air Con for the whole hotel to save money and gave me a cooling unit, which did almost nothing I should add.
I would still be annoyed but be prepared to accept this at a cheaper hotel, but this is meant to be 5* luxury. Being able to sleep at a comfortable temperature is a BASIC requirement and one that I wouldn't ever imagine would be an issue at such a hotel.
Frederick
2024 年 10 月入住 2 晚
10/10 超赞
Alejandro
与家人出行
2024年07月16日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente hotel
El hotel muy limpio, la atención excelente, una gran variedad de comida en el desayuno y el hotel tiene una gran variedad de opciones para el huesped.
Alejandro
2024 年 7 月入住 3 晚
8/10 还可以
Jingyu
2020年08月16日
Jingyu
2020 年 8 月入住 2 晚
8/10 还可以
真实旅客
2019年11月14日
满意:清洁度
Very clean, spacious and well appointed rooms. Double sinks were a nice feature!
真实旅客
2019 年 11 月入住 2 晚
10/10 超赞
Ming
与家人出行
2019年09月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It's a widely open, calm and clean area. Well designed near the airport. Hopefully, other facilities or shops and taxis services would be available in the near future. The restaurant services (Chinese food portion we tried) is very excellent, best one we ever had during the "Silk Trade Trip".
Ming
2019 年 9 月入住 1 晚
10/10 超赞
真实旅客
2019年08月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
주변시설 없음
아주 좋습니다. 다만, 교통과 주변 식당, 마트 등 편의시설은 전혀 없습니다.
지금 한창 주변지역을 공사중이어서, 호텔에서만 쉬고 싶은신 분들 또는 출장으로 차량이 확보되신 분들만 예약하시면 되겠네요
真实旅客
2019 年 8 月入住 2 晚
10/10 超赞
真实旅客
与家人出行
2019年06月6日
满意:清洁度、员工和服务、住宿条件和设施
The room was big, the bathroom very spacious and modern, the breakfast has a great variety and high quality. The service staff is very friendly. The hotel swimming and outside garden was very enjoyable. Not so experienced with foreign credit card in restaurant area. No shuttle service to Xi’an center. Overall was excellent and would definitely stay there again.
真实旅客
2019 年 6 月入住 4 晚
10/10 超赞
真实旅客
2019年05月28日
真实旅客
2019 年 5 月入住 7 晚
10/10 超赞
真实旅客
2019年05月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 5 月入住 2 晚
10/10 超赞
真实旅客
2019年03月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel nuevo.
Hotel nuevo. No en el centro pero cerca del aeropuerto.
真实旅客
2019 年 3 月入住 2 晚
10/10 超赞
Cameron
2019年02月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome stay
Really amazing hotel, amazing food, not too overpriced either. Just very hard to find a bus or a taxi to Xian!!
Cameron
2019 年 2 月入住 1 晚
8/10 还可以
Michael
2019年02月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Airport Stay
The restaurant meal was tasty, but our dinners came out 20 minutes apart.
Michael
2019 年 1 月入住 1 晚
8/10 还可以
真实旅客
2018年12月11日
满意:清洁度、员工和服务、住宿条件和设施
真实旅客
2018 年 12 月入住 2 晚
10/10 超赞
NicolaosRamirez,Guangzhou China
2018年11月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I want to express my experience in the hotel,
The staff excellent, the food, the room, the services I can say 7 star hotel ....
The buffet was really good, and the restaurant my wife and and went for dinner one time was really good.
I recommend 100% rhe hotel
NicolaosRamirez
2018 年 10 月入住 4 晚
8/10 还可以
Dawn Lea
2018年05月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Luxe, new hotel in suburb
This marble-furbished hotel is in a very upscale suburb "New" area on the outskirts of Xian. The hotel appears to have two sections: one for tourists from outside China and one for Chinese. Both share the huge, lovely gourmet restaurant. A hired taxi is the best way to get from the airport to this hotel or to the Terra Cotta Warriors and the fine Xian (area) Historical Museum in Xian city. Hotel personnel can help arrange for the taxi. Distances tend to be considerable.