The rooms are great, but room service was very limited. No vegetarian options and there was no red wine at all in the hotel.
Matthew John
2024 年 12 月入住 2 晚
10/10 超赞
Masanari
团体旅客
2024年11月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
落ち着きのある場所で、庭園も見事でした。孔雀やアヒルもいて面白かったです。
Masanari
2024 年 11 月入住 1 晚
10/10 超赞
Yat Sun
与配偶出行
2024年09月19日
满意:清洁度、服务设施、住宿条件和设施
Great
Yat Sun
2024 年 9 月入住 5 晚
8/10 还可以
Yang,Rye
与家人及幼儿出行, 与家人出行
2024年09月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The design of the hotel is gorgeous, but the room is a bit outdated.
Yang
2024 年 8 月入住 4 晚
10/10 超赞
Jie
与家人出行
2024年06月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyable environments. Hotel room is clean. The storage space is really limited.
Jie
2024 年 6 月入住 2 晚
6/10 一般
Geok Luan
2024年03月30日
Geok Luan
2024 年 3 月入住 5 晚
10/10 超赞
Bryan
与家人出行
2023年11月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bennett Li and all staffs, from
Housekeeping to Restaurant are great. Lovely hotel indeed
Bryan
2023 年 11 月入住 2 晚
10/10 超赞
Phuong
2023年10月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful hotel in beautiful Xian
The hotel is located in a prime location. It is close to all the restaurants and the primary Square. It is a short walking distance to the golden goose pagoda. The hotel is absolutely gorgeous especially the Japanese garden. Breakfast had numerous options for western and eastern food, especially Xian cuisine. The room was spacious, clean, and had all the amenities of a 5 star hotel. The only minor issue is my room did not have any drawers or luggage storage. The bed and bedding were luxurious and comfortable. Staff was professional and sincere. Check in and check out was efficient. The hotel was generous with its breakfast buffet and parking. We checked out but we had a late flight. The hotel let us park our rental car free of charge.
Phuong
2023 年 10 月入住 2 晚
8/10 还可以
Tania
2023年09月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property conditions was excellent. My room was beautiful, comfortable and luxurious.
There is no internet, this is why I am rating the property 4 stars. The hotel is right next to the Pagoda and about 30 minutes with fair traffic by car from the Bell Tower, Muslim Quarter. Service in the breakfast area was poor. Fair selection but the food was cold. The hotel staff does not speak English. Believe it or not the only one person that spoke English well was the staff that walked me to my room when I first arrived. He was very friendly and professional. I do not understand why they do not have him working in the front desk. There was another man with a suit always by the front door he understood more English than the front desk staff. He was also friendly and always ready to help. If I needed transportation the bell boys were always ready to help. The service by the staff by the door was very good.
The internet issue seems to be across all the hotels I have stayed at. I moved to the JW Marriott, internet was poor as well but better than at this hotel.