Front desk staff are very poor and non professional to handle customer quiry
真实旅客
2018 年 4 月入住 3 晚
8/10 还可以
Maura
2024年11月11日
Maura
2024 年 11 月入住 1 晚
8/10 还可以
michael
与配偶出行
2024年11月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I chose this Hotel because it was walking distance to an Iron Maiden concert I was attending at the DCU Center and wanted to stay in a nice big suite. Due to a broken pipe the night before my arrival my reservation was canceled. To the Hilton Corps. credit they contacted to apologize for the inconvenience and let me know that they already had me set up at the Hilton Gardens 1 block away and I didn't have to do anything but check in. While it wasn't the luxurious room I wanted to stay in with my girlfriend it was still nice and walking distance to the DCU Center. Other than my girlfriend not getting the big bathroom she wanted, it went smoothly and did not detract from our evening at all and we had a great time.
michael
2024 年 11 月入住 1 晚
4/10 很差
Mark
与家人出行
2024年11月4日
满意:清洁度
不满意:员工和服务
We didn't like being kicked out at 11 am instead at the posted check-out time of noon. Didn't like the horrible attitude of the Manager when we complained about this.
Mark
2024 年 11 月入住 1 晚
10/10 超赞
Jacqueline
团体旅客
2024年11月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I stayed previously and I was getting Married and this hotel was perfect for what I had planned. The size of the room and the convenience for my guest.
Jacqueline
2024 年 11 月入住 2 晚
10/10 超赞
ellwyn
2024年11月1日
满意:清洁度、员工和服务、住宿条件和设施
Rooms were clean, shower head was dirty.
ellwyn
2024 年 10 月入住 1 晚
2/10 糟糕
Michael
2024年10月20日
I was not given a key when I checked in because they said their system was down. I felt like a prison stuck in my room. The staff had an attitude when I inquired about the situation.
Michael
2024 年 10 月入住 1 晚
10/10 超赞
Latisha
2024年10月7日
Latisha
2024 年 9 月入住 5 晚
10/10 超赞
Frank
2024年10月4日
满意:清洁度、员工和服务、住宿条件和设施
My family liked the fact that it was pet friendly, the parking lot was very convenient and the hotel is always friendly
Frank
2024 年 9 月入住 3 晚
10/10 超赞
Diana
与配偶出行
2024年09月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everyone was friendly and helpful! It was clean, plenty of parking, and had easy access to the expressway.
Diana
2024 年 9 月入住 4 晚
10/10 超赞
alan
2024年09月26日
满意:清洁度、员工和服务、住宿条件和设施
alan
2024 年 9 月入住 1 晚
10/10 超赞
Alea
2024年09月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed at the hotel for a convention at the DCU which is a 9 minute walk from the hotel. Hotel is also a couple of blocks away from Union Station.
Alea
2024 年 9 月入住 4 晚
10/10 超赞
Nicole,DANVERS
与配偶出行
2024年09月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful spacious clean room. Easy walk to some good dining options.
Nicole
2024 年 8 月入住 1 晚
10/10 超赞
IRIS
与家人及幼儿出行
2024年09月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Giocogxgoxgoxgo go HL ho ho
IRIS
2024 年 8 月入住 2 晚
10/10 超赞
james
2024年09月5日
满意:清洁度、员工和服务、住宿条件和设施
james
2024 年 8 月入住 4 晚
10/10 超赞
Rashed
2024年08月31日
满意:清洁度、员工和服务、住宿条件和设施
Rashed
2024 年 8 月入住 1 晚
10/10 超赞
Vincent
2024年08月31日
满意:清洁度、员工和服务、住宿条件和设施
Great. Close to train station
Vincent
2024 年 8 月入住 1 晚
10/10 超赞
Amy
2024年08月30日
Amy
2024 年 6 月入住 2 晚
10/10 超赞
Rinku
2024年08月26日
Rinku
2024 年 8 月入住 2 晚
4/10 很差
Tyler
2024年08月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice, but the nightly rate was more than excessive
Tyler
2024 年 8 月入住 1 晚
8/10 还可以
Venkata
2024年08月20日
满意:清洁度、员工和服务、住宿条件和设施
We enjoyed our stay
Venkata
2024 年 8 月入住 4 晚
2/10 糟糕
Alfred
与配偶出行
2024年08月11日
不满意:住宿条件和设施,员工和服务
I am a repeat customer. Major deterioration in service. Building lost electric power, ice machine not working, sanitizer dispensers empty, front desk not manned, safe locked and 3 calls to open it went unanswered. Manager not on site. Asked for manager to contact me and nothing. Really?