It was an amazing find .
With a 1st class spa with staff who were so professional !
Alison
2024 年 12 月入住 2 晚
8/10 还可以
John
与配偶出行
2024年12月5日
满意:服务设施,员工和服务
We had a lovely stay at the Minster mill, we have been a few times before the renovation and enjoyed it more the first few times. However, there were some positives this time around, the food was lovely in the Wildling restaurant. The young gentleman serving us was very nice at the restaurant and Lucy was awesome too, she made the evening very enjoyable and was great company!
The room overall did look quite tired despite the renovations and lacked a little character however, the outdoor terrace in the room was lovely. The area is lovely and there are some very pretty places to visit so overall still a very positive experience.
On previous visits we have brought our pet Cat along for the stay as this hotel was meant to be pet friendly, however this time around we were told by reception it was only exclusively dog friendly not pet friendly which we found a little frustrating as this was never an issue in the past here or other pet friendly hotels.
John
2024 年 12 月入住 1 晚
8/10 还可以
Kev
2024年11月30日
满意:住宿条件和设施,清洁度
Kev
2024 年 10 月入住 1 晚
8/10 还可以
Brad
与配偶出行
2024年11月11日
满意:员工和服务,清洁度
Nice setting and convenient location, with decent parking. Staff in the spa were great and treatments excellent although the spa itself a bit underwhelming; pool a bit cold, steam room quite small, limited loungers and special effects showers hard to use. Standard room decent with a comfortable large bed, small but nice bathroom and the usual amenities. Proximity of the windows on the ground floor to the path outside a bit disconcerting but ok. We thought the main accommodation hall looked like a prison and a few plants and better lighting could have made it really inviting and modern. Wildings restaurant delivered an excellent dinner but while the staff were pleasant enough they came across as completely out of their depth compared to the fine dining offered. At least one experienced head wait person should have been around. The dining room itself is very nice. Breakfast was very average and took ages to arrive. Overall staff were friendly. Went to the Old Swan for a pre dinner drink hoping for a warm cosy ye old pub but the inside didn’t match the inside which was cold (why wasn’t the fire on?) and lifeless even though there were a few people in there. The staff also struggled to deal with 3 people at the small bar. Would strongly suggest a refit and pepping up the staff but until then don’t bother as there’s much better pubs a stone’s throw away. All in all had a good time and would go back if only for the excellent spa staff and treatments and a meal in Wildings.
Brad
2024 年 11 月入住 1 晚
6/10 一般
Paul
与配偶出行
2024年10月14日
满意:员工和服务,清洁度
不满意:住宿条件和设施
The hotel was lovely although the bed was broken although we did stay in the room one night before being moved to a better room the next day. The staff were very helpful in resolving the issue.
Paul
2024 年 10 月入住 2 晚
8/10 还可以
Anna Louise
2024年10月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Peaceful
Anna Louise
2024 年 10 月入住 1 晚
6/10 一般
Christopher,Eastleigh
团体旅客
2024年10月2日
满意:住宿条件和设施,清洁度
We thoroughly enjoyed our stay with friends in an adjacent chalet. Unfortunately we were denied use of the swimming pool because we had not booked spa treatments and the dinner while very nice was vastly overpriced for the fare received
Christopher
2024 年 8 月入住 1 晚
8/10 还可以
Justine
2024年10月1日
满意:清洁度、员工和服务、住宿条件和设施
The space and activities make it an easy choice for kids. My room was a bit dated but the restaurant and gardens were gorgeous.
Justine
2024 年 9 月入住 2 晚
6/10 一般
James
2024年09月22日
满意:服务设施
不满意:清洁度
Feature Room was not great, shower pressure poor and shower head didn't stay put, water temperature intermittent and barely warm enough. No marshmallows for the outdoor fire, opened bottle of milk in the fridge, two single beds pushed together and not bolted but even when I managed to bolt them it was so uncomfortable trying to sleep we might as well have had 2 single beds separately. When moving beds which was easy to do as they were on wheels and hard floor it became obvious only partial cleans of the room were being done as behind the bed was filthy dust, dirt and hair everywhere. The bathroom skirting and all skirting was dusty. Grout on floor tiles coming out and generally tired everywhere. All in all not worth £300+ per night, if you charge this amount you have to at least have a clean room to start with!
James
2024 年 9 月入住 1 晚
4/10 很差
Christian
2024年09月8日
不满意:员工和服务、服务设施、住宿条件和设施
Not as advertised, bad location, no gym as advertised, extremely uncomfortable bed, unhelpful staff, couldn’t use spa even when nobody was using it, slow restaurant, the list goes on. Don’t waste your time or money.
Christian
2024 年 9 月入住 1 晚
10/10 超赞
Peter
2024年09月8日
Peter
2024 年 9 月入住 1 晚
6/10 一般
Adrian
与配偶出行
2024年09月2日
不满意:员工和服务,清洁度
A very disappointing stay. A very pretty property in a lovey location let down by poor staff and a lack of management. No i will change my mind of this . The staff were not bad they clearly had been given no training and no direction, after complaining 3 times in 2 days. nobody sorted any of this issues nor did management every get back to us. save your money and book somewhere else
Adrian
2024 年 8 月入住 2 晚
10/10 超赞
GEORGIOS
团体旅客
2024年08月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
beautiful exteriors!
GEORGIOS
2024 年 8 月入住 2 晚
4/10 很差
John
与家人出行
2024年08月23日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The hotel was tired and a bit shabby. Bottles and glasses not cleared away for over 24hours and bird poo all over the exterior staircase outside the room.
For £350.00 a night I would expect a little more. I’d also expect to be able to use the hotel pool. I couldn’t.
John
2024 年 8 月入住 1 晚
6/10 一般
Robert
2024年08月17日
满意:清洁度、员工和服务、客房舒适度
Nice place, let down by breakfast
Eggshell in poached egg and tasting of vinegar, cold black pudding.
Robert
2024 年 8 月入住 1 晚
2/10 糟糕
puttachat
2024年08月17日
puttachat
2024 年 8 月入住 2 晚
2/10 糟糕
Pia
2024年08月12日
Pia
2024 年 8 月入住 1 晚
6/10 一般
Hannah
与家人出行
2024年08月1日
满意:清洁度、服务设施、住宿条件和设施
Loved the location and surrounding area and the reception staff were really helpful and informed.
It was an except hot day and the air conditioning was less than useless. Never spent a more uncomfortable night.
The whole breakfast experience was awful. The lady that meet us was rude and off hand, they were definitely under staffed and every request was meet with ‘I can but that will take some time’. That was a simple request for more milk and then coffee. There were no options for my child for breakfast that weren’t overly complicated and fussy. I know it’s an al a carte menu, but if the hotel caters for children then shouldn’t the menu too. We weren’t asking for much and maybe just a plain cereal or other spreads for the toast, but it was meet with a straight up no. Overall it wasn’t worth the extra amount we paid and the experience put me off staying again.
Hannah
2024 年 7 月入住 1 晚
8/10 还可以
真实旅客
2024年07月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing tranquil location and a lovely property. Warm welcome on arrival and very helpful staff. Dining room not open on Sunday or Monday at the time of my visit, but the Old Swan next door was available for guests from the Mill.
真实旅客
2024 年 7 月入住 2 晚
6/10 一般
Colin
2024年07月5日
满意:清洁度、员工和服务、客房舒适度
Colin
2024 年 6 月入住 2 晚
10/10 超赞
Maddie
2024年06月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent all round - beautiful hotel, lovely surroundings, great food
Maddie
2024 年 6 月入住 2 晚
10/10 超赞
Laura
2024年06月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely Oasis to Recharge
What an amazing stay at the Minster Mill! The grounds are lovely, the staff are very helpful and the entire environment and atmosphere is just relaxing. We took local walks to the ruins, played tennis & croquet, and enjkyed a lovely meal at the Old Swan.
Laura
2024 年 6 月入住 2 晚
8/10 还可以
NICHOLAS
2024年05月28日
满意:清洁度、员工和服务、住宿条件和设施
Beautiful surroundings but….
Beautiful landscape not matched by size and quality of room and food at dinner was very poor