The hotel was lovely although the bed was broken although we did stay in the room one night before being moved to a better room the next day. The staff were very helpful in resolving the issue.
Paul
2024 年 10 月入住 2 晚
8/10 还可以
Anna Louise
2024年10月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Peaceful
Anna Louise
2024 年 10 月入住 1 晚
6/10 一般
Christopher,Eastleigh
团体旅客
2024年10月2日
满意:住宿条件和设施,清洁度
We thoroughly enjoyed our stay with friends in an adjacent chalet. Unfortunately we were denied use of the swimming pool because we had not booked spa treatments and the dinner while very nice was vastly overpriced for the fare received
Christopher
2024 年 8 月入住 1 晚
8/10 还可以
Justine
2024年10月1日
满意:清洁度、员工和服务、住宿条件和设施
The space and activities make it an easy choice for kids. My room was a bit dated but the restaurant and gardens were gorgeous.
Justine
2024 年 9 月入住 2 晚
4/10 很差
Christian
2024年09月8日
不满意:员工和服务、服务设施、住宿条件和设施
Not as advertised, bad location, no gym as advertised, extremely uncomfortable bed, unhelpful staff, couldn’t use spa even when nobody was using it, slow restaurant, the list goes on. Don’t waste your time or money.
Christian
2024 年 9 月入住 1 晚
6/10 一般
Adrian
与配偶出行
2024年09月2日
不满意:员工和服务,清洁度
A very disappointing stay. A very pretty property in a lovey location let down by poor staff and a lack of management. No i will change my mind of this . The staff were not bad they clearly had been given no training and no direction, after complaining 3 times in 2 days. nobody sorted any of this issues nor did management every get back to us. save your money and book somewhere else
Adrian
2024 年 8 月入住 2 晚
10/10 超赞
GEORGIOS
团体旅客
2024年08月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
beautiful exteriors!
GEORGIOS
2024 年 8 月入住 2 晚
6/10 一般
Hannah
与家人出行
2024年08月1日
满意:清洁度、服务设施、住宿条件和设施
Loved the location and surrounding area and the reception staff were really helpful and informed.
It was an except hot day and the air conditioning was less than useless. Never spent a more uncomfortable night.
The whole breakfast experience was awful. The lady that meet us was rude and off hand, they were definitely under staffed and every request was meet with ‘I can but that will take some time’. That was a simple request for more milk and then coffee. There were no options for my child for breakfast that weren’t overly complicated and fussy. I know it’s an al a carte menu, but if the hotel caters for children then shouldn’t the menu too. We weren’t asking for much and maybe just a plain cereal or other spreads for the toast, but it was meet with a straight up no. Overall it wasn’t worth the extra amount we paid and the experience put me off staying again.
Hannah
2024 年 7 月入住 1 晚
8/10 还可以
真实旅客
2024年07月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing tranquil location and a lovely property. Warm welcome on arrival and very helpful staff. Dining room not open on Sunday or Monday at the time of my visit, but the Old Swan next door was available for guests from the Mill.
真实旅客
2024 年 7 月入住 2 晚
6/10 一般
Colin
2024年07月5日
满意:清洁度、员工和服务、客房舒适度
Colin
2024 年 6 月入住 2 晚
10/10 超赞
Maddie
2024年06月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent all round - beautiful hotel, lovely surroundings, great food
Maddie
2024 年 6 月入住 2 晚
10/10 超赞
Laura
2024年06月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely Oasis to Recharge
What an amazing stay at the Minster Mill! The grounds are lovely, the staff are very helpful and the entire environment and atmosphere is just relaxing. We took local walks to the ruins, played tennis & croquet, and enjkyed a lovely meal at the Old Swan.
Laura
2024 年 6 月入住 2 晚
8/10 还可以
NICHOLAS
2024年05月28日
满意:清洁度、员工和服务、住宿条件和设施
Beautiful surroundings but….
Beautiful landscape not matched by size and quality of room and food at dinner was very poor
NICHOLAS
2024 年 5 月入住 1 晚
10/10 超赞
Katherine
2024年05月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Katherine
2024 年 5 月入住 3 晚
10/10 超赞
真实旅客
2024年05月12日
真实旅客
2024 年 5 月入住 1 晚
8/10 还可以
Daniel
与配偶出行
2024年05月6日
满意:清洁度、服务设施、住宿条件和设施
The hotel is in an idyllic setting and well presented. Sadly, the spa facilities are only available to guests who purchase a treatment. There was some confusion with communication: I received an email telling me the hotel was closed after I had booked and indeed there was a sign at the entrance of the hotel indicating it was closed, when it was not. The dinner menu was not the most appealing, although the food served was good. Breakfast did not quite meet expectations. Overall, good and I had a pleasant stay.
Daniel
2024 年 5 月入住 1 晚
10/10 超赞
Thomas
2024年04月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful piece of land
Beautiful island in the middle of the Cotswolds. Two restaurants available, parking included on site and an amazing location at a river. Cute walks through the countryside. Old mill beautifully remodelled.
Thomas
2024 年 4 月入住 1 晚
10/10 超赞
Austin
2024年04月20日
Austin
2024 年 4 月入住 2 晚
6/10 一般
Daryl
商务旅客
2024年04月10日
满意:清洁度、住宿条件和设施、客房舒适度
Disappointed
Disappointed with the stay, although the room was clean and comfortable there was no iron or board in the room as the information stated which I discovered in the morning.
Coffee .and tea proved but milk missing.
To was woken at 6 am with the noise of an off road buggy moving around with loud engine.
I raised my concern at reception on leaving to be advised they would log my points and that was it
Daryl
2024 年 4 月入住 1 晚
8/10 还可以
Beng Huat
2024年04月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beng Huat
2024 年 3 月入住 1 晚
8/10 还可以
Joanne
与家人出行
2024年03月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Joanne
2024 年 3 月入住 2 晚
8/10 还可以
Eleanor
2024年02月22日
满意:清洁度、员工和服务、住宿条件和设施
Eleanor
2024 年 2 月入住 2 晚
10/10 超赞
john
商务旅客
2023年12月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel and quiet stay
john
2023 年 12 月入住 1 晚
6/10 一般
真实旅客
2023年12月9日
满意:住宿条件和设施,清洁度
不满意:客房舒适度
Nice setting however the rooms/doors aren’t soundproof at all so you can hear every conversation and door slamming. Rooms are opposite the wedding event venue so there is loud music until 12. The hotel also didn’t have any earplugs to offer.
Additionally we stayed for 2 nights and the hotel unfortunately took payment in a bizarre way - they took both a £465 pre authorisation when we arrived and an additional £365 on the day we checked out, meaning my credit card had a pending balance of £830 despite only a 2 night stay. This seems illogical and they should have used the pre auth charge as payment instead.