The clerk who checked us in was awesome. But - it was a pretty uncomfortable stay - the heating/cooling in the room was super loud, and the only options seemed to be too hot — or freezing cold air blowing on us (in November). There was a smoke alarm right above the bed that flashed a white light about once a minute. The breakfast was terrible - no yogurt, the only fruits were apples (I’m allergic) and rock hard green bananas. Very meh scrambled eggs, soggy potatoes, creepy chicken sausage patties, ew. When we checked in at about 11 at night there was only one luggage cart in evidence. In the morning, there were none, I looked several times — over about an hour - finally after I carried all of our bags down by hand, I saw a guy using one cart — my impression is that this four story hotel has ONE cart, and if someone is using it, you’re out of luck. When I asked the woman at the desk if they had carts, she just shrugged. I usually like Hampton Inn, but either the chain is slipping, cutting too many corners - or this one is a bad one.