The pool The water quality of the swimming pool is terrible
Chun
2023 年 5 月入住 1 晚
10/10 超赞
Shyra
与家人出行
2024年11月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My stay was great my mom had surgery at Christiana so the location was great!
Shyra
2024 年 11 月入住 2 晚
8/10 还可以
Caitlyn
与家人及幼儿出行
2024年11月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice room exactly what I booked even had a pack and play for my baby very good
Caitlyn
2024 年 11 月入住 1 晚
10/10 超赞
Armando
与家人出行
2024年11月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place. Huge rooms. Noce gym.
Armando
2024 年 11 月入住 2 晚
8/10 还可以
Dan
与家人出行
2024年11月3日
Goid
Dan
2024 年 11 月入住 2 晚
8/10 还可以
Donna
2024年10月31日
满意:清洁度
I was disappointed in the housekeeping services. The sign on the mirror said they provide services every other day. I was there for 4 days and only had housekeeping 1 day (on the third day). I called on the second day and asked why they didn't come to my room and was told I had to request the service. It doesn't say that on the mirror. I also don't like the refillable bottles on the wall in the shower. I don't know what is in there and in today's world, I trust no one.
Donna
2024 年 10 月入住 4 晚
10/10 超赞
Tasha
与家人及幼儿出行, 与家人出行
2024年10月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I lined how polite the staff were and how attentive they were. The facility was very clean and organized.
Tasha
2024 年 10 月入住 1 晚
8/10 还可以
Kathleen
2024年10月19日
满意:清洁度、员工和服务、住宿条件和设施
Kathleen
2024 年 10 月入住 2 晚
10/10 超赞
Lorraine
带宠物出行, 与配偶出行
2024年10月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean property. Comfortable bed and very large bathroom.
Lorraine
2024 年 10 月入住 3 晚
10/10 超赞
Lilian
2024年10月16日
满意:住宿条件和设施,清洁度
Lilian
2024 年 10 月入住 2 晚
10/10 超赞
Stacy,North Stonington
与配偶出行
2024年10月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was super friendly
Stacy
2024 年 10 月入住 2 晚
10/10 超赞
Maria
2024年10月13日
Maria
2024 年 7 月入住 2 晚
8/10 还可以
Debra
2024年10月10日
满意:清洁度、员工和服务、住宿条件和设施
Nice down home feel
Debra
2024 年 10 月入住 1 晚
4/10 很差
Sandra
与家人出行
2024年10月9日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
We have stayed at this property for many years, but have found that the hotel rooms/lobby/breakfast has been declining. We stay in the suite for added room but it really does need to be updated/repaired. The bathroom had an unpleasant smell and the doors rotting. Overload of people in the pool late at night, and very loud. People coming in the side doors no security to check if they were hotel guests. The smell of marijuana strong in the halls. The continental breakfast needed help-no one to refill anything. I am sorry to see this as it was a beautiful hotel and our favorite for years.
Sandra
2024 年 10 月入住 1 晚
10/10 超赞
Yolanda
2024年10月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff here was engaged and very pleasant
Yolanda
2024 年 10 月入住 2 晚
4/10 很差
Dana
2024年10月7日
满意:住宿条件和设施,清洁度
不满意:员工和服务
First of all I do not know how this property received an excellent rating. It was & is very deceiving. I was in Room 335 & there was a whole lot of noise coming from the 4th floor. I called to the front desk and Ron answered. He was very professional & stated they will take care of it. While I waited, the noise increased. I called back down to the front desk and his co-worker, I forgot her name, answered. I explained to her about the noise situation and asked if I can be moved. She said yes & asked if she can put me on hold. I said yes, I waited on the phone more than 2 minutes. I disconnected & gathered ALL of my things. I proceeded down to the front desk. When I arrived, I ask her if I can now have my room moved since I was in her face. She claims she did return to line but I was not there. That was because I disconnected. We were about to go back and forth in regards to what took place over the phone. This type of behavior calls for some customer service refresher as well as phone etiquette. This is the worst Hilton experience that I have ever had. I am a Hilton Honor member but I chose to do Expedia but that should not matter. I was fully refunded my money and stayed for the night. There was still noise from my new room in 138 & complained again which did not really help. I will not return and no you cannot have another chance to try again. You should have done it right the first time. This more about how the employee handle the situation than the noise.
Dana
2024 年 10 月入住 1 晚
10/10 超赞
Jennifer
2024年10月5日
满意:清洁度、员工和服务、住宿条件和设施
The room was clean, the bed was comfortable and the shower was nice with good water pressure.
Jennifer
2024 年 10 月入住 1 晚
8/10 还可以
jayne
与家人出行
2024年10月5日
Very clean and an excellent breakfast
jayne
2024 年 10 月入住 1 晚
2/10 糟糕
Ritesh
2024年10月1日
不满意:员工和服务,清洁度
The nasty smell from the bathroom was noticeable as soon as you enter the room. Bathroom looked clean but smell was terrible probably because of poor air circulation, lack of cleaning supplies used, and/or backed up sewer. It was not pleasant, good thing that I was tired and didn't suffer a long time.
Ritesh
2024 年 9 月入住 1 晚
8/10 还可以
Lournie
2024年09月30日
No comment
Lournie
2024 年 9 月入住 1 晚
8/10 还可以
Diana
2024年09月30日
Diana
2024 年 9 月入住 1 晚
10/10 超赞
kalliope
2024年09月30日
kalliope
2024 年 9 月入住 2 晚
10/10 超赞
Micheal P
2024年09月27日
满意:清洁度
Micheal P
2024 年 9 月入住 1 晚
6/10 一般
John
与家人出行
2024年09月23日
满意:清洁度、员工和服务、住宿条件和设施
Room was cold and took a while to warm.
Breakfast was poor. Too little staff. Wafffle dispenster wes empty and then did not work.
Limited fresh fruit. Orange juice was not as advertised.
when quest need too leave on a schedule, they expect that a breakfast can be acquired in a reasonable time frame; That did not happen today.