The beds and pillows were very comfortable. The room was clean, but we were there for 4 nights and housekeeping never came. We had to empty the trash into the dumpster outside. We called to get fresh towels and coffee and they did deliver within 30 minutes, but they didn't take the used towels. The faucet in the bathroom was broken and leaking from the bottom, and there was mold on the wall under the sink. Someone "fixed" the faucet when we brought it to their attention, but left caulk all over the sink and didn't clean up the mess. I'm not sure if they are having staffing issues, but general expectations for a high end resort were not met. We still enjoyed our visit, but were disappointed by the lack of general housekeeping and maintenance.