A great customer service from the confirmation of the booking to leaving. All staff are friendly and helpful, the room was clean and spacious. I think it was the little touches such as Zed coming round at breakfast time checking in with everyone that they are ok.
Kay
2024 年 10 月入住 2 晚
8/10 还可以
Sally
2024年10月16日
满意:清洁度、员工和服务、住宿条件和设施
Sally
2024 年 10 月入住 2 晚
4/10 很差
Denis
与配偶出行
2024年09月13日
不满意:住宿条件和设施,员工和服务
I knew there would be stairs to climb, but I didn’t expect it would be eight flights to our room. A warning would have been appreciated. There was a strong smell emanating from the bathroom although the bathroom was clean we had to keep the extractor fan going 24 hours a day to confine the smell to the bathroom. The sheets were too small for the mattress and kept rucking up. It would have been appreciated if we had some help lugging our luggage up and down the stairs no one was available. I am sure that others must have complained about the smell in the bathroom and am surprised nothing has been done about it.
Denis
2024 年 9 月入住 4 晚
8/10 还可以
michael
与配偶出行
2024年07月31日
满意:清洁度、员工和服务、服务设施
Nice guesthouse with fantastic views on the doorstep,close to the beach and attractions,would use again although probably better not for those who struggle with walking.
michael
2024 年 7 月入住 1 晚
8/10 还可以
Michael
2024年07月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Michael
2024 年 7 月入住 1 晚
8/10 还可以
Richard
2024年07月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
My review
Well looked after, the bedroom had a nice character, however the bathroom en suite has had some sort of a make over but not to the best standard.
Richard
2024 年 6 月入住 1 晚
8/10 还可以
EMMA
2024年06月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My top floor room with dormer window had great views out to sea - the payoff being 73 internal stairs in addition to the dozen from street level! I'd previously stayed at this property so was aware of the stairs and the property owner Emma also messaged me at the time of booking to check that there were no mobility issues.
After a minor issue around check-in times, I was able to quickly settle in and found my room to be clean and comfortable with good quality bedding and a generous refreshments tray. Supplementary heating was available if required but I found the room was toasty thanks to the afternoon sun.
Breakfast choices were made the previous evening and popped into a box in reception. Breakfast service ran smoothly with clear table allocations, a good supply of filter coffee, high quality items in my full English and branded cereals and preserves.
Overall, a pleasant stay and I would certainly stay again.
EMMA
2024 年 6 月入住 2 晚
10/10 超赞
Rebecca
与配偶出行
2024年06月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a lovely short stay here, nothing too much trouble, had a great nights sleep, £3 parking permit was fantastic, breakfast was lovely
Rebecca
2024 年 6 月入住 1 晚
10/10 超赞
Darren
2024年05月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
More than 199 steps 😁
Excellent choice for a last minute visit to Whitby. Stunning views overlooking the sea and a perfect location for exploring everything Whitby has to offer. Super clean and modern room and lovely full English breakfast. Nothing at all to complain about. If you can mange the 199 steps you will be fine here 😁
Darren
2024 年 5 月入住 1 晚
6/10 一般
David
2024年05月28日
不满意:清洁度
Location of guest house was excellent but as for all such properties in this area car parking has to be paid for using discs or cards purchased from the property. The Riviera was OK but not as good as we were expecting based on the historic reviews.
David
2024 年 5 月入住 3 晚
10/10 超赞
真实旅客
团体旅客
2024年05月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very welcoming hosts. Handy for the Whitby Pavilion
真实旅客
2024 年 5 月入住 3 晚
10/10 超赞
Marc
2024年05月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great value for money
Great venue, easy and very cheap parking. Fantastic breakfast.
Marc
2024 年 5 月入住 1 晚
8/10 还可以
Jan
2024年04月25日
满意:清洁度、员工和服务、住宿条件和设施
Superb location
Jan
2024 年 4 月入住 3 晚
8/10 还可以
Jeff
2024年04月19日
满意:清洁度、员工和服务、住宿条件和设施
Jeff
2024 年 4 月入住 1 晚
8/10 还可以
Karen
与配偶出行
2024年03月28日
满意:服务设施,员工和服务
A nice stay,great sea view,great location, lovely breakfast x
Karen
2024 年 3 月入住 2 晚
8/10 还可以
Neil
2024年02月22日
满意:清洁度、员工和服务、住宿条件和设施
Neil
2024 年 2 月入住 1 晚
10/10 超赞
Joel
2024年01月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great value! Lovely view!
No complaints from me. Fantastic value, amazing view, fantastic location! Will definitely stay again!
Joel
2024 年 1 月入住 1 晚
8/10 还可以
Mary
2023年12月29日
满意:员工和服务,清洁度
A reasonably priced guest house which is very convenient for the beach walk and the town centre. Very good choices at breakfast.
Parking is, maybe inevitably, a trial!
Mary
2023 年 12 月入住 2 晚
8/10 还可以
Mavis
2023年12月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mavis
2023 年 12 月入住 2 晚
10/10 超赞
jonathan
2023年12月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great little hotel with very friendly staff.
jonathan
2023 年 12 月入住 4 晚
10/10 超赞
William
2023年11月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great value
William
2023 年 11 月入住 1 晚
4/10 很差
susan
团体旅客
2023年10月25日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very poor and unclean
The positives ….. bed was clean bath was clean.
Negatives ….. overall very unclean. Public toilet out of order. Staff unhelpful and rude. We were told breakfast was 9am - 10am arrived at 9:10 am to be told breakfast was finished. When we explained what we had been told at check in the response was “ in the twelve years we have had this hotel we have never said that !!!”
They then said they may be able to rustle us something up ….. it was terrible. Very poor food. Staff banging stuff down on the table obviously unhappy with us.
Coffee was undrinkable. Very dirty breakfast room.
Overall our experience was not good. Would definitely not return.
susan
2023 年 10 月入住 1 晚
6/10 一般
ROBERT
与配偶出行
2023年10月15日
不满意:清洁度、服务设施、住宿条件和设施
Facilities not up to a good standard. Cleanliness poor. Shower cubicle unclean with mould and limescale.
Sink not secure and matress like a beanbag. Staff brilliant and breakfast nice.Dining area floor not cleaned as fluff and dust in dame place for 2 days