Short version. I booked a club king room, hoping to enjoy the club benefits. I placed the door placard facing “at your service” when we left the room, presumably meaning for housekeeping to service the room. I then went to the desk to ask about the club feature and coffee. The front desk people were also extremely friendly and nice, and were very surprised that I hadn’t been advised of where everything was located when I checked in. Returned 1030pm, to find the club closed. To our surprise, the room hadn’t been serviced. I called the front desk, informed them of what occurred, and requested some new towels, which were promptly provided. The next morning, we got up, enjoyed breakfast in the club (very professional staff), and left our room, this time leaving NO placard on the door at all. We returned at 8:30 pm, again finding the club closed and room NOT SERVICED. Went to the front desk again, and reported the lack of service. While the front desk was very professional and nice, there was deflecting as to WHY room wasn’t serviced. Requested towels again - promptly delivered. I then went to the shopette, asked the girl a question (disinterested and short), then the bar, bartender lady was also very short, but sweet when given a $5 tip. In the AM front desk offered a 1pm CO and 10,000 pts. Was told that “someone” reported that our room had “privacy”on the door for our entire stay. Unacceptable-completely untrue. No placard on door 2nd day. Was offered 20,000 pts- not recd yet