Didn’t like the attitude of the staff at arrival.. also I requested maintenance in my room and never came, I book for 5 people and requested extra sheets that never received .. Room not very clean and window shade broken. Even for one night the experience was not very pleasant.
Sheila
2024 年 12 月入住 1 晚
10/10 超赞
Lisa,Palmetto
与家人出行
2024年12月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place. Close to metro station, restaurants and CVS.
Lisa
2024 年 12 月入住 2 晚
2/10 糟糕
Nabin
2024年12月17日
满意:清洁度
不满意:住宿条件和设施,员工和服务
Nabin
2024 年 12 月入住 2 晚
10/10 超赞
Michael
2024年12月17日
满意:住宿条件和设施,清洁度
Property was very clean, breakfast was amazing, loved the convenience of valet. The only issue I had with the property is one of the front desk staff was very rude and nasty and that can push customers away
Michael
2024 年 12 月入住 2 晚
10/10 超赞
Alwaseela
2024年12月13日
满意:清洁度
Alwaseela
2024 年 12 月入住 4 晚
8/10 还可以
Vinay
2024年12月9日
满意:清洁度、员工和服务、住宿条件和设施
Vinay
2024 年 9 月入住 1 晚
2/10 糟糕
maria
与家人及幼儿出行
2024年12月6日
不满意:清洁度、员工和服务、住宿条件和设施
The heat wasn't working, and although the staff knew it, they didn't inform me. Only when I noticed that the room wasn't getting any warmer and I called the front desk, they offered to move me to a different room (it was 1:00 am). I was with my two kids and it was a terrible night. Breakfast was terrible!
maria
2024 年 12 月入住 1 晚
6/10 一般
Jerry
与配偶出行
2024年12月6日
满意:清洁度
The rooms were cleaned well every other day. The breakfast selection good. None of the ice makers on three different floors worked for over a week. Not much street parking around and no self parking at the hotel. I’m sure the booking mentioned $40 parking but all they had was $65 per night valet parking. Outrageous price for a paying hotel guest. Also I think the booking mentioned an indoor pool and a rooftop terrace but there were none. Just a closed outdoor pool that was closed for the season. I don’t even know where that would have been. No outdoor space in the hotel except the roof which was not accessible
Jerry
2024 年 11 月入住 7 晚
4/10 很差
Omit
2024年12月3日
满意:清洁度、员工和服务、住宿条件和设施
The hold amount you put as security deposit is not returned a week after the stay. Try to contact but no response.
Omit
2024 年 11 月入住 1 晚
10/10 超赞
Laila
与家人出行
2024年12月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
easy commute
Laila
2024 年 11 月入住 1 晚
2/10 糟糕
Amanda
2024年12月2日
不满意:住宿条件和设施,清洁度
I need a refund for my terrible inconvenience. The hotel is aware about my stay.
Amanda
2024 年 11 月入住 4 晚
6/10 一般
Michelle
2024年12月2日
Shower door was stuck, cabinet drawers didn’t shut, had limited staffing for house keeping, nice front desk lady but maybe could find someone a little more professional and prompt. Key cards constantly stopped working for the door. Be prepared to pay for your hotel twice as they charge you for “incidentals” which is the price of what you paid. Overall great value but expected a little more from the Hyatt chain.
Michelle
2024 年 11 月入住 4 晚
6/10 一般
Carol
与家人出行
2024年12月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was average. The Staff was hospitable.The room was clean. I would have love to have a microwave in the room along with the mini fridge rather than walk downstairs to the lobby. There wasn’t any ice available on the floors-windows could use a good cleaning which would make the view (street side) a lot nicer.
Carol
2024 年 11 月入住 1 晚
10/10 超赞
Lizerotte
与家人及幼儿出行, 与家人出行
2024年12月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast was delicious and with a nice variety of food. The staff was incredibly kind! Perfect location, definitely we will stay again
Lizerotte
2024 年 11 月入住 5 晚
8/10 还可以
Priscila Nataly Godinez
团体旅客
2024年11月29日
满意:服务设施
不满意:清洁度
De toda mi estancia únicamente en una ocasión hicieron el aseo y el personal de recepción que me dio el chek out fue muy descortés.
Mi reconocimiento para Aemanuel por su buena disposción y espiritu de servicio
Priscila Nataly Godinez
2024 年 11 月入住 5 晚
4/10 很差
Jesslyn
与家人及幼儿出行, 与家人出行, 与配偶出行
2024年11月29日
I wouldn’t recommend staying with kids. Staff was polite and accommodating but the area is terrible and this particular location isn’t up to normal Hyatt standard
Jesslyn
2024 年 11 月入住 1 晚
6/10 一般
James
2024年11月28日
满意:清洁度、员工和服务、住宿条件和设施
James
2024 年 11 月入住 1 晚
2/10 糟糕
Max
2024年11月25日
Didn’t receive my $100 deposit I placed. Never gave it back!! And when I called they’re so unprofessional, never helpful.
Max
2024 年 11 月入住 1 晚
10/10 超赞
Shon
2024年11月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hyatt always treats me right.
Shon
2024 年 11 月入住 2 晚
2/10 糟糕
Jazmine
2024年11月24日
Our room did not have heat. We informed the front desk and they said they would send a technician. When we returned to our room, we still did not have heat. We left 4 hours prior to checkout because our room was so cold. When we informed the front desk again during checkout, they said it wasn’t anything they could do because we booked through Expedia.
Jazmine
2024 年 11 月入住 1 晚
10/10 超赞
Irayda
商务旅客
2024年11月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
Irayda
2024 年 11 月入住 2 晚
8/10 还可以
ROBERT,orange
2024年11月17日
满意:清洁度、员工和服务、住宿条件和设施
ROBERT
2024 年 11 月入住 3 晚
8/10 还可以
Desiree
2024年11月16日
Desiree
2024 年 10 月入住 4 晚
4/10 很差
Ram
与家人出行
2024年11月13日
满意:住宿条件和设施,员工和服务
不满意:清洁度
No smoking hotel but the bathroom smells like someone was smoking in it before we came in. Not an ideal environment to have a toddler around.
Staff and property were absolutely fantastic but marking the place down due to the cigarette smell.